July 22, 2003

To Whom It May Concern:

We have been long time users of the IDS system in our dealerships. We often think we have sufficient knowledge of the system and do not need to invest in any more training. I have found that to be incorrect.

I took our parts managers to the IDS Parts and Service School in Las Vegas last fall and the results were tremendous. There was a lot to learn for the store managers. Patty is extremely knowledgeable and covered it very well. They came home with pages and pages of notes and their working knowledge of the system was dramatically improved. Our operational procedures have improved, our audit trails perfected and our customer service is better. I personally learned many new procedures and had a refresher in many areas that proved to be very helpful. I brought back 8 pages of notes that I still use often.

My personal plan now is to attend these training sessions at least every other year. I would recommend them to anyone.

Sincerely,

Steven B. Jensen