In the past, Altman's Winnebago of Baldwin Park, CA used paper menus to showcase its F&I offerings. Now, by using the IDS FIpoint solution, life is easier.

“We used to give the customer a certificate that described the F&I services they purchased,” said George Murphy, Finance and Sales Manager. “Our old paper method definitely didn’t have the credibility of FIpoint,” agreed Danelle Conley, Vice President of Sales at Altmans.

“FIpoint saves me time,” said Murphy. “It’s much better than paper because you can easily make changes to an F&I menu package right on the screen. I like how easy it is to modify figures – the computer is so fast! Without FIpoint you would have to do the calculations yourself, thus slowing the process down.”

Conley stated, “FIpoint makes us more efficient, dramatically reduces paperwork, and makes our F&I process run more quickly. It used to take a while to prepare menus – now prep time is fast, giving us more time to spend with customers.”

“Even customers like FIpoint,” said Murphy. “It is very helpful to them to see everything on the screen, and it holds their attention.” Conley added, “We can change numbers on the fly with the customers right there, so they feel more involved in the F&I process.”

“FIpoint makes selling to the customer very easy,” Murphy commented. “It eliminates pauses in the F&I presentation, which is crucial, because the longer you take to explain something, recalculate financing, etc., the more time a customer has to change his mind. FIpoint keeps the presentation rolling to prevent that interruption in sales flow.”

“FIpoint is fast, simple, customer-friendly, and understandable,” stated Murphy, who is pleased that Altman's implemented the IDS FIpoint solution.