How to Avoid the “Update is Currently Running” Error Message When Posting Pending GL Transactions

Occasionally, when trying to post pending General Ledger (GL) transactions, the following error message will appear: “Update is Currently Running on Line PC…” In most cases, this is caused by a posting lock that you can clear using an existing menu option and does not require calling the IDS Support Center for assistance.

 

How to Do It in Astra G2:

Navigate to Accounting > Utilities > Unlock PL Post Control:

On this window you should see the following:

  • A statement that GL Posting Control Record is locked
  • Who has established the lock
  • The Unlock button that will remove the lock

Click on the Unlock button and the lock should clear. If the Unlock button is not available or the posting lock is not cleared, meaning that you are still unable to post GL transactions, please contact the IDS Support Center.

 

How to Do It in Traditional Astra:

Run 9-6-18, Unlock GL Posting Control

This screen shows who has established the lock and if the lock can be cleared. Type ‘U’ and press the <Enter> key – the lock should clear afterwards. If Unlock is not an option or posting lock is not cleared, meaning that you are still unable to post GL transactions, please contact the IDS Support Center.

Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement