Service: Enhanced Work Orders Can Suppress Internal and Waranty Details

Customer Work Orders printed using G2_Enhanced printing, now have the option to suppress all mention of Internal or Warranty Jobs on a Work Order by Work Order basis.

In G2 Admin> Setup> Update Module Configurations, users will left-click on the Service tab, and set Config # 146 and 147 to “P” for Prompt and Save the changes.

Module Configuration

In G2 Service> Work Orders> find a Work Order that has a mix of External and Internal or Warranty Jobs. Users will click on the Print icon on the task bar at the top of the screen.

Work Order

Next, users will select Customer Work Order on the Print Work Order window. Notice there are 2 new choices for checkboxes: Suppress Internal Jobs and Suppress Warranty Jobs.

Print Work Order

Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement