Looking for a way to optimize your Repair Event Cycle Time (RECT)? Find out how IDS RECT Reporting can help you pinpoint your biggest bottlenecks and provide you with a clear path toward improvements. IDS worked closely with RVDA and RVIA to develop the RECT standards.
With IDS RECT Reporting you are provided a free, monthly report pinpointing the main bottlenecks in your repair event cycle and, in an anonymous and aggregate format, comparing your results to that of other dealers across the country and in your region.
Watch this webinar recording to learn how you can use the IDS RECT Reporting to:
We use the IDS RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The IDS RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion.”
Mike Reagan, Crestview RV
I think the biggest thing the reports have provided for us is a conversation starter. They provide us with a basis for discussing RECT at our monthly admin meetings. It has gotten staff to begin thinking on this topic at a higher level, and hopefully, it will result in us providing our customers with a better experience.”
Brian Wilkins, Wilkins RV