How to Make Full Use of the IDS Customer Portal

IDS is proud to announce our first full-service Customer Portal, which you can access at portal.ids-astra.com.

To sign in, enter your email address and password. If you need an account, click the “Create an account” option, and a you will receive an email with a link to establish a password.

 

IDS Customer Portal

The main portal menu contains many helpful tools, including access to your ticket history, training videos, articles that may help answer some common IDS-related questions, recent IDS news topics and more.

From any of the portal screens, click on the words “Customer Portal” to return to this menu:

 

IDS Announcements Page

Tickets

Choose the “Tickets” option to see your personal ticket history. Choose the “My Open Tickets” or “My Closed Tickets” option for a summary of your tickets in these categories:

 

IDS My Open Tickets

Click on the ticket number to see the details of that ticket or to add a new comment or an attachment. You can even close the ticket from here.

 

IDS Team Support Training

Tutorials

From the main portal menu, the “Tutorials” option will take you to a growing catalog of over 75 training videos, covering all modules within IDS Astra G2:

 

IDS Tutorials

 

Knowledge Base

Click on the “Knowledge Base” from the main portal menu to access hundreds of helpful articles covering many common questions:

 

IDS Knowledge Base

 

Use the search option to look up content by typing in specific keywords or phrases:

 

IDS Knowledge Base Search

Chat

In 2019, IDS introduced an interactive online chat function to address Accounting and Operations (Parts, Service, Sales, F&I, CRM) questions. Click on the “Chat” option at the main portal menu and a second window will launch to establish the chat interactions with one of the IDS support professionals.

 

IDS Team Support

Feel free to start exploring our Customer Portal today: portal.ids-astra.com.

 

 

 

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