Service & Warranty — New Features and Enhancements

A. New Features and Enhancements

Unpaid Work Orders
Prior versions of G2 only included work orders that have not been finalized in the
Manager. A configuration setting has been added to also include work orders
that have been finalized but still have an unpaid customer balance. This will
simplify follow up and collection of outstanding balances.

 

WOMgr

 

Manufacturer Warranty Date
Customer unit information (“Customer Has’) now provides for Manufacturer
Warranty Date as an optional field.

Appointment information
Appointment information is now also included in the printed work order.

 

Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement