Service: Work Order Manager Now Shows Full Unit Description

Release 11.14.1

The G2 Work Order Manager screen will now display first the Stock Number (if any) and then the Unit’s Full description in the Stock field in the header box below the grid where selected Work Orders appear.

To see the improved Work Order Manager screen the user will need to be in G2 Service> Work Orders> Work Order Manager, wait for the 100 most recent work orders to load in the grid.

The focus should be on the top work order in the grid, and the full description of the unit being worked on should be in the header box in the Stock field (see red circled area below); move the focus to different Work Orders in the grid (see green arrow below.)

Service-Work Order Manager

Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement