On the Road with Marilyn: The Importance of Onsite Training and How it Can Simplify Everyday Operations at Your Dealership

IDS
Recently I was on location for an onsite training engagement at a dealership that has used IDS for more than 20 years. I was able to point out several changes in the Astra software that will make their processes much more efficient and involve less people. As an IDS user, it’s important to remember that the software is continually changing. Once you’ve been accustomed to developing a procedure to handle a certain process, you may be unaware that the software has changed. A lot of these upgrades and changes actually allow these processes to become more streamlined and more efficient.

During this onsite visit, we were able to streamline several processes including warranty reconciliation and credit note application, refunding of customer deposits, acceptance of customer credit cards for payments and the posting of the deal process as well.

Because the IDS software is constantly developing, we believe that it’s always a benefit for dealerships to have at least one onsite training engagement per year from a member of our professional services departments. Not only will you learn about all the new software features, you’ll also discover enhancements that have been made over the years that will provide a significant benefit for your dealership.

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Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement