Where your dealership meets the future

IDS Customer Conference

The IDS Customer Conference is back and better than ever! Join us for an intimate gathering with other IDS dealers and leave with ideas and best practices that you can apply right away to improve your daily operations.

March 7-10, 2023 | Grand Hyatt Tampa Bay, FL

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(Eastern Time Zone)

Tuesday, March 7, 2023

3:00 p.m. to 6:00 p.m. REGISTRATION
3:00 p.m. to 6:00 p.m. ASK THE EXPERTS LAB IS OPEN
6:00 p.m. to 7:00 p.m. NETWORKING
7:00 p.m. to 10:00 p.m. RECEPTION

Wednesday, March 8, 2023

8:00 a.m. to 9:00 a.m. BUFFET BREAKFAST & NETWORKING
9:00 a.m. to 9:30 a.m. WELCOME GREETING
9:30 a.m. to 10:15 a.m. IDS Astra Roadmap
10:15 a.m. to 10:30 a.m. NETWORKING BREAK
10:30 a.m. to 12:00 a.m. All Departments: How to Get the Most Out of Your DMS Across Every Department
12:00 p.m. to 1:00 p.m. BUFFET LUNCH & NETWORKING
1:00 p.m. to 1:45 p.m. Getting the Most Out of SalesCRM
1:45 p.m to 2:30 pm Getting the Most Out of ServiceCRM
2:30 p.m. to 2:45 p.m. NETWORKING BREAK
2:45 p.m to 3:45 p.m All Departments: System Setup & Impacts on DMS / Accounting
3:45 p.m. to 4:00 p.m. BREAK
4:00 p.m. to 5:00 p.m. All departments: Round Table Session Moderated by IDS
5:00 p.m. to 7:00 p.m. FREE TIME
7:00 p.m. to 10:00 p.m. DINNER & NETWORKING

Thursday, March 9, 2023

8:00 a.m. to 9:00 a.m. BUFFET BREAKFAST & NETWORKING
9:00 a.m. to 9:15 a.m. WELCOME NOTE
9:15 a.m. to 10:15 a.m. Importance of Ongoing Regularly Scheduled Training
10:15 a.m. to 10:30 a.m. NETWORKING BREAK
10:30 a.m. to 12:00 p.m. Accounting - Departmental Analysis - Managing your Dealership by Department Parts - Everything You Need to Know About Parts Management
12:00 p.m. to 1:00 p.m BUFFET LUNCH & NETWORKING
1:00 p.m. to 2:00 p.m. IDS Engage Email Marketing Importance of RECT Reporting & the Top 5 things Dealers are Doing to Reduce Their RECT
2:00 p.m. to 2:15 p.m. NETWORKING BREAK
2:15 p.m. to 3:00 p.m. Sales CRM – What’s Next Service CRM – What’s Next
3:00 p.m. to 3:45 p.m. REPORTS: Mastering Vision Reporting
3:45 p.m. to 4:15 p.m. THANK YOU & CLOSING REMARKS

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Frequently Asked Questions

Who should attend?

This event is ideal for dealership owners, department managers and controllers.

Where is the 2023 User Conference taking place?

The event will be held at the beautiful Grand Hyatt Tampa Bay in Tampa, Florida. With picturesque waterfront views and exciting facilities including pools, a casino, and hiking trail, this is your opportunity to turn the conference into a getaway for your family. Why not? You’ve earned it. Learn more about the Grand Hyatt Tampa Bay here.

How many people attend the User Conference?

100+ dealers typically attend the conference, so you have the opportunity to have meaningful conversations with other dealers and members of the IDS team.

What can I expect at the conference?

We pack a lot of value into three days. You can expect to go home with tips and tricks that your team will be able to apply to your dealership’s operations right away. Plus, you are sure to make some great connections with other dealers and dealership experts!

The conference includes:

  • An exclusive “Ask the Expert” Lab
  • Interactive training sessions with dealership experts
  • Fun networking sessions with other dealers
  • Download the full agenda here. 

When is the last day to register?

Registration closes January 31, 2023. Get your ticket today.

What does the registration fee cover?

The registration fee covers all events, meals and beverages during the conference. The fee does not cover the cost of your hotel room, your flight, or travel to and from the airport.