Agenda
ASK THE EXPERTS LAB
Dealers loved our hands on lab at the last conference, so we’re bringing it back and we’re adding more opportunities for you to spend some one-on-one time with our team.
Our Lab will be open throughout the entire conference:
- Monday: 3 pm – 6 pm
- Tuesday: 10:15 am – 6 pm (lunch break: 12 pm – 1 pm)
- Wednesday: 9:15 am – 5 pm (lunch break: 12 pm – 1 pm)
Monday, March 20th | ||
3:00 pm – 6:00 pm
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REGISTRATION
Arrive any time after 3:00 p.m. to register and check into the hotel.
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3:00 pm – 6:00 pm
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ASK THE EXPERTS LAB
Drop by the Lab to challenge our team with tricky questions, share your experiences and give feedback. |
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6:00 pm – 7:00 pm
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FREE TIME
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7:00 pm – 10:00 pm
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KICK OFF PARTY
Welcome to The Safety Harbor Resort and the beautiful state of Florida! Join us for dinner and cocktails and take the opportunity to get to know your fellow dealers and the IDS Team. |
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Day One Tuesday, March 21st |
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8:00 am – 9:00 am | BUFFET BREAKFAST & NETWORKING | |
9:00 am – 9:30 am |
WELCOME GREETING Presenter: Dexter Salna, President |
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9:30 am – 10:15 am
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KEYNOTE: Make Some Noise – Open the Throttle and Dominate Your Marketplace | |
Keynote Speaker: Ken Schmidt, the former director of communications for Harley-Davidson Motor Company and one of the most provocative thought leaders in America. Ken played an active role in one of the most celebrated turnarounds in corporate history – and got paid to ride motorcycles. He will take you through a fascinating story of how businesses of any size and scope can – by focusing on understanding and harnessing the most basic drivers of human behavior – improve their competitiveness in even the most difficult marketing environments. The road to building a fanatically vocal customer base, creating a passionately loyal corporate culture, and developing leaders who inspire and motivate starts here. Ken will challenge you to consider what you are willing to do today that is different than what you did yesterday for the people who can put you out of business tomorrow. |
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10:15 am – 10:30 am | NETWORKING BREAK | |
10:30 am – 12:00 pm
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INNOVATIONS: IDS Astra G2 Roadmap | |
Discover what our team has been up to recently and be prepared for what’s coming. You’ll learn about:
Presenter: Mario Britz |
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12:00 pm – 1:00 pm | BUFFET LUNCH & NETWORKING | |
Track A: CRM, SALES, FINANCE & ACCOUNTING |
Track B: SERVICES & PARTS |
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1:00 pm – 2:30 pm | CRM: Make Your CRM Do the Work For You | PARTS: Best Practices Using the Parts Manager |
Optimize sales processes and increase customer engagement through:
Presenter: Mark Berggren |
Increase your parts profitability by mastering:
Presenter: Kurt Vajgrt |
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2:30 pm – 2:45 pm
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NETWORKING BREAK | |
2:45 pm – 3:45 pm | EMAIL MARKETING: Putting Together and Executing the Plan | SERVICE: Effective Warranty Submission Based Off Unit Inventory Purchase |
Take your marketing to the next level by getting a plan that you can easily execute:
Presenter: Mark Berggren |
Collect more money by better understanding:
Presenter: Marilyn Melkus & Kurt Vajgrt |
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3:45 pm – 4:00 pm
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NETWORKING BREAK | |
4:00 pm – 5:00 pm
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SALES / SERVICE: Optimizing Your Delivery Process
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Boost your shop’s productivity by leveraging:
Presenter: Marilyn Melkus & Kurt Vajgrt |
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5:00 pm – 7:00 pm
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FREE TIME | |
7:00 pm – 10:00 pm
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DINNER & NETWORKING | |
Day Two Wednesday, March 22nd |
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8:00 am – 9:00 am
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BUFFET BREAKFAST & NETWORKING | |
9:00 am – 9:15 am
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GOOD MORNING DAY TWO
Presenter: Sean Raynor, General Manager
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9:15 am – 10:15 am
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Diving Deep into the DMS Statement and Balance Sheet
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Guest Speaker: Michael Rees Get down to the nitty-gritty of your DMS statement and balance sheet and learn how to develop a process that will have a positive effect on your bottom line. |
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10:15 am – 10:30 am
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NETWORKING BREAK | |
Track A: CRM, SALES, FINANCE & ACCOUNTING |
Track B: SERVICES & PARTS |
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10:30 am – 12:00 pm | ACCOUNTING: Custom GL Reports for All Departments | Preparing for the Future: A Creative Brainstorm |
Learn how to keep reporting accurate across all departments.
Presenter: Marilyn Melkus |
Join Ajay Thakur, the Director of Strategic Initiatives, for the opportunity to share your biggest industry challenges and discuss practical solutions alongside your peers. | |
12:00 pm – 1:00 pm
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BUFFET LUNCH & NETWORKING | |
1:00 pm – 2:30 pm | Preparing for the Future: A Creative Brainstorm | G2 SERVICE WORKFLOW: Beginning to End for Service Advisors and Technicians |
Join Ajay Thakur, the Director of Strategic Initiatives, for the opportunity to share your biggest industry challenges and discuss practical solutions alongside your peers. | Streamline your service operation and become more proficient at:
Presenters: Kurt Vajgrt & Marilyn Melkus |
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2:30 pm – 2:45 pm
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NETWORKING BREAK | |
2:45 pm – 3:45 pm
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REPORTS: Mastering Advanced Reporting / MITS
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Get the most out of your reports:
Presenter: Mark Berggren |
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3:45 pm – 4:00 pm
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THANK YOU & CLOSING REMARKS |
Note: Schedule is subject to change.