Dealer Resources

7 Basic Service Processes for Delivering the Best Customer Service

Your Service Writer, by far, communicates with more customers in your dealership than anyone else. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may only make 3 touches per day, which only equates to 768 touches per year.


Here is a guide that will:

* Highlight basic practices all dealerships must implement in order to provide the best customer service.

* Determine key questions every service writer must be able to answer.

* Outline the tools and skills necessary for the service writer to reach their full potential.

* Help you build trust with your customers and establish your reputation.


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Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement