Integrated Dealer Systems (IDS) has added service and parts functionality in the April release of its mobile app that will significantly increase efficiency, improve communication and provide easier access to data for RV and Marine dealers. The IDS mobile app, which was originally introduced last fall to help users of Astra CRM manage leads from their mobile device, now provides all users of the Astra G2 product with functions for Units, Sales, Service and Parts.
The highlight of the service portion of the app, which many dealers have been looking forward to, is the ability to take and manage images. With their mobile device, any employee can take a picture of the unit being serviced and attach and manage pictures for specific jobs, work orders, unit and parts. This feature saves time and improves communication for all departments involved, helps avoid confusion on what parts need to be worked on, and allows for easier warranty submissions. In addition, the service features of the mobile app allow you to:
– View all open work orders.
– Search for a work order (by number or by name).
– View details of the jobs on that work order.
“We are thrilled to expand the mobile capabilities and integration through the Astra G2 system with added functionality to the IDS Mobile App,” said Mario Britz, IDS’s Director of Product Management. “Our customers expressed a need for having techs manage work orders by taking a picture and attaching it to a particular job on a work order, and this app does just that. This is a continuation in a growing set of mobile capabilities IDS is developing to help its dealers reduce errors, access important data from some place other than their desk, improve efficiency and work toward a paperless office environment.”
Integrated inventory control features have also been added to the app. Instead of investing time and money in expensive scanners, added manpower and additional hardware to conduct end of year and cycle inventory counts, any employee can easily capture a part’s bar code with the camera on their mobile device, update the quantities and bin locations, and upload the data into Astra G2. With inventory information readily accessible on a mobile device, employees can instantly inform a customer on what parts are in stock.
The IDS Mobile App runs on most Apple and Android devices and is currently available for the IDS Early Adopter group only. For more information, call 800-769-7425.