IDS Service CRM

Service More Units. Speed Up Your Repair Event Cycle Time.

Download RECT Info Sheet

Is your service department suffering from big bottlenecks and inefficiencies? If your numbers look like the ones below, the answer is YES:


days is your average repair event cycle time


of your customers wait for repairs longer than 10 days


of your customers wait for repairs longer than 36 days


But, you can fix them!

With our Service CRM, your service writers will close work orders faster, improve customer communications, and ultimately, increase the number of units serviced at your shop each day.


Be More Organized

Be more organized by giving service writers a complete view of their daily tasks

Feature: Task Management


Know Each Customer

Know each customer
by maintaining complete records & notes

Feature: Customer Profile & Service Record


Communicate Better

Communicate better with automated follow-up reminders

Feature: Communication Logging


Track All the Repairs

Track all the repairs via status updates from your dealership management system

Feature: Status Update Monitoring


Improve Employee Collaboration

Improve employee collaboration & ensure everyone is on the same page

Feature: Service Notes


Go Mobile

Go mobile so service writers can work anywhere, making them more efficient

Feature: Web-Based Technology



Dealers must undergo an eligibility screening to ensure they have the required software prior to launch.


Got questions?

Our team is here to help you. Just fill out the form below, and they’ll get back to you as soon as possible: