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Experience Astra SMS
Designed to benefit smaller to mid-sized dealerships, Astra SMS, the industry's first complete dealer management system utilized entirely through a subscription service, provides the industry leading Astra dealer management system without the costly upfront investment.
Our Services
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Professional Services
The IDS Professional Services Team is made up of individuals with hands-on industry experience gained from working in and for some of the most successful dealerships in the nation. Their services go way beyond basic system consulting into other areas such as business process re-engineering and best-practice development and management.
Listed below are some of the services that they can offer to help your business achieve greater success.
System Evaluation and Selection
Having trouble determining whether your current systems are meeting your business needs? Not sure whether the investment in a new system would produce the desired return in productivity? These are important questions and the answers are not always easy to come by. IDS consulting can assist you by performing a complete Business Process Review and providing you with a Gap Analysis that will make your decisions much clearer.
Business Plans
If you are starting a new business or would just like to have a well defined roadmap for business growth and success the IDS Professional Services Team can help you create or update your Business Plan using their wealth of industry knowledge and experience.
Accounting and Financial Management
Do you feel like you have enough control when it comes to accounting and finances or does it seem like you are always in reaction mode? Are you receiving timely and accurate financial information that allows you to make sound business management decisions? Do you have a well-prepared budget so you can determine where you are compared to your goals? If you answered no to any of these questions you might want to consider having our Professional Services Team help you in areas such as budgeting and forecasting, cash flow management, or benchmarking your operations against industry standards.
Sales
IDS offers many ways for your sales department to receive the advanced training and consulting it needs to operate at peak performance. The following services are offered through a combination of on-site visits, regional classes, or remotely by phone or web.
Sales Process
From the time a prospect walks through the door to final delivery, Professional Services can help a dealership fine-tune their process to maximize the efficiencies of the department and insure no customers are forgotten.
Relationship-Based Sales Training
Sales training utilizing a Relationship or Consultant-style sales process can be offered at the dealership or in regional classes. Relationship-based selling relies on focusing on the customer needs and wants and fulfilling them. This non-pressure style is designed to create a positive customer experience resulting in higher CSI scores and greater customer retention.
Showroom/Lot Layout, Inventory Display
Does your inventory show well? Is it easy and efficient for your sales people to present the product? Do you have good traffic control of prospects? Utilizing onsite visits, IDS can work with a dealer to develop a display strategy that maintains a good traffic flow and efficient presentations for the sales force.
Point of Purchase
IDS Professional Services can offer a dealer-specific point of purchase package, to enhance the dealership brand and create a virtual silent salesman to aid in the sales process.
Customer Retention Systems
Follow-up of current prospects as well as existing customers is a cornerstone of building a long-term customer base. IDS can aid in the design of a follow-up program to develop life-long customers.
Dealership Positioning
Competing in today’s market is tough. Work with IDS to identify a dealership niche where you can be the market leader.
Parts and Service Management
Operating a profitable parts and service department while maintaining high levels of customer satisfaction is a difficult challenge. You need an adequate level of inventory without stocking too much. You need a tight service schedule while maintaining the flexibility to handle unexpected circumstances. And you need to manage the warranty work and claims so it doesn’t become a financial drain. Our Professional Services Team can help you do this and more based on best practices used in successful dealerships across the country.