What We Do
By actively engaging RV, marine and trailer dealership communities, we deliver the technology, insights and expertise you need to foster growth and profitability.
Who We Are
We are not just employees of a tech company. We are industry connoisseurs, who understand its unique challenges and how to navigate them toward greater success.
We are diverse and we are global, but we all work as one to help dealers like you expand their horizons.
Our Story
First Company in the Industry to Deliver:
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1997
Parts integrations to distributors like NTP, Stag and Coast
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2002
OEM integration for warranty processing
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2008
Hosted dealership software solution
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2011
Fully integrated CRM
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2012
Wolters Kluwer document integration for email delivery and customer F&I forms
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2013
Cross-platform mobile app to manage technician time and work orders
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2018
IDS and RVDA launch the first Repair Event Cycle Time (R.E.C.T) National Reporting
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2020
IDS launches Service360, a suite of new tools to reduce RECT
A Business with a Bright Future
Though we have come a long way in the last 40+ years, the RV, marine and trailer industries continue to evolve and so we must evolve as well.
We have great things planned and our team works towards that every day. Over the next 10 years, we plan to:
Build all-new mobile apps to ensure greater efficiencies in many departments
Embrace the ease of use and agility of cloud-based technologies
Provide dealers with more insights into the industry to help make better business decisions
Continue building long-lasting industry relationships that will bring dealers together
The People Who Fuel Dealers' Success
Frank Tamburrini
General ManagerAs the General Manager, Frank Tamburrini oversees every aspect of IDS – from customer service to product development – utilizing a “data-first” business strategy to continually meet customer needs.
Before taking on this role, Frank was IDS’ Director of Customer Service, having introduced several impactful initiatives in just four years, including multichannel customer support and IDS’ Business Intelligence platform.
Prior to joining IDS, Frank spent 12 years leading service and support organizations that serviced small and large companies across North America and overseas. The ultimate goal was to consistently provide a world-class customer experience. After all, as Frank himself puts it, “Customer service is not a department – it’s a culture.”
Kimberly Schultz
Director of Professional ServicesKimberly Schultz is the Director of Professional Services and she also serves as an Account Manager for 35 of IDS top dealers. She’s been with IDS for nearly 13 years and has made invaluable contributions to the company. Kimberly enjoys that each dealership’s story is a bit different and in order to implement the software successfully, you have to not only look at their current situation, but make the software and its benefits fit within the dealership.
Prior to joining IDS, Kimberly worked at two different car dealerships and in both dealerships ended up as the Office Manager within a short period of time.
Mark Jakobsen
Director of SupportMark Jakobsen is the Director of Client Services and oversees the technical support team for the IDS products. Mark joined IDS in 1996 as a Help Desk Support Analyst and has held roles as a Support Programmer, Support Team Lead and since 2009 has been the Director of Client Services.
Prior to joining IDS, Mark worked in the MIS department of another software company as the primary technical analyst for their internal accounting and distribution systems.
Marc Hertert
Director of SalesMarc leads the IDS Sales team. During his 10+ years at IDS, he has handled account management, new business acquisition, and outside sales.
Having worked closely with dealers for the past decade, Marc understands and cares about their business processes and challenges. Customer success being his number one priority, he leverages his strengths in deep discovery and analytical problem solving to help businesses succeed.
Before joining IDS, Marc worked with independent retailers, helping implement best practices and improve sales processes.
David Darrell
Director of Cloud OperationsAs the Director of Cloud Operations, David Darrell oversees IDS’ cloud strategy as well as production operations and infrastructure.
He has extensive experience overseeing mission-critical technology and supporting services in a 24/7/365 environment, having held senior management roles for companies such as Research In Motion (RIM) and TD Securities. Most recently, David was the Director of Cloud Operations at a learning management company where he successfully migrated seven datacenters in five countries to a cloud environment.
Given that IDS continues to invest heavily in cloud technologies, David’s experience is invaluable.
Raginee Mamgain
Director of MarketingRaginee is a results-driven Marketing Manager whose goal is to ensure that the products and services IDS offers have the best chance to thrive in their target market. With a focus on customer engagement, demand generation, product marketing, and branding, Raginee aims to bring the IDS story to life by working with both internal and external stakeholders.
Before IDS, Raginee worked at a SAAS company for the legal industry, as well as a fortune 500 engineering company.
Josie Prosdocimo
Director of Product ManagementJosie Prosdocimo has over 25 years of experience in dealership technology and a proven track record of success, having streamlined operations and increased efficiency for dealerships of all sizes. As the Director of Product Management, Josie is devoted to ensuring that IDS’ dealership management software meets and exceeds dealers’ expectations.
She is also known for her exceptional communication skills and ability to build strong relationships with clients. As a result, Josie has a deep understanding of dealers' unique needs and the importance of providing them with tailored digital solutions. Her passion for technology extends beyond her work and into her community, where she volunteers her time and expertise to several non-profit organizations.
Greg Fenton
Vice President of TechnologyGreg Fenton is an accomplished leader in product development, with a strong track record of transforming customer requests into high-quality, market-ready software solutions. Under his leadership, his team consistently delivers successful software solutions by fostering transparency with stakeholders, maintaining clear reporting on metrics, and effectively communicating priorities.
With deep expertise in the software industry—spanning enterprise, on-premise, SaaS, and cloud solutions, as well as front-end, back-end, and middleware across web, mobile, and desktop platforms—Greg excels at driving the adoption of best practices and implementing appropriate procedures. His leadership style empowers teams to take ownership of their work, stay accountable to stakeholders, and focus on their professional growth.
Bill Xinaris
Operations ManagerBill Xinaris, in the role of Operations Manager, provides essential interdepartmental support to enhance customer experiences and foster enduring client relationships through the effective implementation and utilization of IDS product offerings.
With over 25 years of senior leadership expertise, including a decade immersed in dealership operations spanning variable and fixed domains, Bill brings over 15 years of invaluable corporate experience in SaaS environments. His tenure in corporate roles has been marked by successful leadership of teams engaged in sales, services, and product rollouts, positioning him as a seasoned professional adept at driving operational excellence and client satisfaction.
How We Help Dealers
To help fuel your success, we ensure you can:
Provide Tools to Manage Every Department
With our suite of integrated tools, each of your departments can streamline and manage all their processes, ensuring smooth operations and increased visibility.
Lean on Our Expertise
Get training and support from industry experts who fully understand your daily and long-term challenges – and are always available to help you.
Maximize Your Profitability
Connect with our staff, so they can help you make full use of our tools and ensure you get the most out of your investment in us.
Gain Insight into Each Activity
Use our customizable dashboards to quickly analyze every aspect of your business and ensure you are always as efficient and profitable as possible.
Here’s What Successful Dealers Have to Say About Us:
A major reason we looked at IDS was due to the volume of transactions and the interaction between sales, service and parts. We didn’t feel our current provider could handle the level we needed.
Matt Leffingwell, General Manager, RV Solutions
The integration and the fact that IDS really is an expert in the RV business made our decision. They understand our language and needs.
Tim Veurink, President, Veurink’s RV Center
Service department is probably the most influential department in customer retention for us. So, having IDS has been our biggest advantage.
Bob Scholl, the Assistant General Manager at Rocky Mountain, RV & Marine
By having a customer footprint throughout the entire dealership, our sales staff gains an immediate advantage. If someone brings their RV in for repair and decides it’s not worth fixing, sales has that visibility and can assist them. It really brings all areas of our dealership together and drives our success.
Jeremy Ketelsen, Vice President, Ketelsen RV
Coming in and tackling our data and doing it in a way that does not disrupt our day-to-day business is key. The reason IDS could do this is simply because the system works. It is leaps and bounds ahead of what the competition is offering.
Terry Muir, the General Sales Manager, Guaranty RV
Before choosing IDS, we looked around at a number of successful dealerships and we found that the one thing they all had in common was IDS. Our business has three locations, and providing a solution with multiple-location capabilities isn’t something a lot of other systems do very well. We felt that IDS was best in class in that aspect.
Sarah Baptiste, General Manager, ArrKann Trailer and RV Centre
With IDS, we can quickly switch back and forth between locations to look at reports by location or for all locations together. Makes my life a lot easier.
Mike Pearo, CFO, Hilltop Camper & RV
We belong to two Spader 20 groups and I recommend IDS all the time because it’s just so integrated. I’ve watched a lot of dealers stumble with various software systems and waste a lot of time and money to fight battles. Once you take the first couple months to get going on IDS, there are minimal hassles after that. You don’t need anything else.
Garth Bromley, Owner, Transcona Trailers
Are You Ready to Succeed & Grow?
If you're looking for a true industry partner rather than a generic software provider, let’s connect and explore new opportunities for success together.