Support

250 years combined staff experience in the dealership industry Phone, email, and online chat support Emergency after-hours helpline Average IDS staff tenure of over 10 years
250 years combined staff experience in the dealership industry. Phone, email, and online chat support. Average IDS staff tenure of over 10 years. Emergency after-hours helpline.

Our Customer Support team is committed to helping your business success and grow with IDS.

Our team of knowledgeable and friendly Customer Support Engineers offer specialized support for all aspects of your dealership—from operations to accounting to network services to enterprise. Equipped with decades of industry experience, our team is a valuable resource for answering technical questions and providing tailored solutions for your dealership. Many of our Support Engineers have worked at dealerships in fixed ops and accounting, so they know the unique challenges of dealers like you.

Our Customer Support team is available from 8 AM to 8 PM EST, Monday to Friday. For emergency support outside of those hours, you can contact our after-hours helpline.

As our customer base continues to grow, we will continue to invest resources in our Support team—so you can feel confident in the support you will receive.

Any other concerns? Log in to the IDS Customer Portal to find answers to commonly asked questions, view training videos and tutorials, see the status of your support tickets, chat with our support professionals, and learn about all the new things we are working on.

Want to give us a call? Our Support number is 800-962-7872.

 

What Dealers Say About IDS Support

The support we’ve gotten through the years has been great…When we have questions, we are able to talk to somebody and they have jumped right in and helped.

Jeremy Ketelsen, Vice President at Ketelsen RV

If you’re not getting the proper support from your software provider, the dealer management system is only as good as you are.  IDS has always been very good with any potential glitches we’ve had.  IDS has always been there in a timely manner and our system has never been down; preventing us from managing our day to day business.

Brad Scott, CEO at Scott Motor Coach

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