We are the fuel that drives RV, marine & trailer dealers forward.

As the General Manager, Frank Tamburrini oversees every aspect of IDS – from customer service to product development – utilizing a “data-first” business strategy to continually meet customer needs.

Before taking on this role, Frank was IDS’ Director of Customer Service, having introduced several impactful initiatives in just four years, including multichannel customer support and IDS’ Business Intelligence platform.

Prior to joining IDS, Frank spent 12 years leading service and support organizations that serviced small and large companies across North America and overseas. The ultimate goal was to consistently provide a world-class customer experience. After all, as Frank himself puts it, “Customer service is not a department – it’s a culture.”

Kimberly Schultz is the Director of Professional Services and she also serves as an Account Manager for 35 of IDS top dealers.  She’s been with IDS for nearly 13 years and has made invaluable contributions to the company. Kimberly enjoys that each dealership’s story is a bit different and in order to implement the software successfully, you have to not only look at their current situation, but make the software and its benefits fit within the dealership.

Prior to joining IDS, Kimberly worked at two different car dealerships and in both dealerships ended up as the Office Manager within a short period of time.

Mark Jakobsen is the Director of Client Services and oversees the technical support team for the IDS products. Mark joined IDS in 1996 as a Help Desk Support Analyst and has held roles as a Support Programmer, Support Team Lead and since 2009 has been the Director of Client Services.

Prior to joining IDS, Mark worked in the MIS department of another software company as the primary technical analyst for their internal accounting and distribution systems.

Marc leads the IDS Sales team. During his 10+ years at IDS, he has handled account management, new business acquisition, and outside sales.

Having worked closely with dealers for the past decade, Marc understands and cares about their business processes and challenges. Customer success being his number one priority, he leverages his strengths in deep discovery and analytical problem solving to help businesses succeed.

Before joining IDS, Marc worked with independent retailers, helping implement best practices and improve sales processes.

As the Director of Cloud Operations, David Darrell oversees IDS’ cloud strategy as well as production operations and infrastructure.

He has extensive experience overseeing mission-critical technology and supporting services in a 24/7/365 environment, having held senior management roles for companies such as Research In Motion (RIM) and TD Securities. Most recently, David was the Director of Cloud Operations at a learning management company where he successfully migrated seven datacenters in five countries to a cloud environment.

Given that IDS continues to invest heavily in cloud technologies, David’s experience is invaluable.

Raginee is a results-driven Marketing Manager whose goal is to ensure that the products and services IDS offers have the best chance to thrive in their target market. With a focus on customer engagement, demand generation, product marketing, and branding, Raginee aims to bring the IDS story to life by working with both internal and external stakeholders.

Before IDS, Raginee worked at a SAAS company for the legal industry, as well as a fortune 500 engineering company.

Josie Prosdocimo has over 25 years of experience in dealership technology and a proven track record of success, having streamlined operations and increased efficiency for dealerships of all sizes. As the Director of Product Management, Josie is devoted to ensuring that IDS’ dealership management software meets and exceeds dealers’ expectations.

She is also known for her exceptional communication skills and ability to build strong relationships with clients. As a result, Josie has a deep understanding of dealers' unique needs and the importance of providing them with tailored digital solutions. Her passion for technology extends beyond her work and into her community, where she volunteers her time and expertise to several non-profit organizations.