Does it seem like customers are expecting faster service than ever? You’re not alone.
That’s why we designed IDS Service360, a set of service productivity tools to help you deliver faster, more personalized service.

How IDS Service360 Fits with Your Customer Journey:

INTAKE

IDS Astra G2 Service

SERVICE EXCELLENCE

IDS
ServiceCRM

IDS
Digital Signatures

IDS
Service Mobile

PAYMENT

IDS E-Payments

ADVOCACY

Advocacy

Explore tools that optimize your service and fixed operations:

IDS ServiceCRM has been great, especially the task reminder feature. Service writers can create a task for pretty much anything with our customers, and they can put a date on it, so the task gets automatically added to their work feed on that day. That way, they can see everything they need to do when checking in a particular unit, like calling a customer or giving them some feedback.

IDS Service Mobile has been a great tool for us as we strive to provide greater service to our customers. The technicians use it as their primary desktop, which gives them access to the advisor’s photos and limits the back and forth from workstations to input information. This has led to an increase in efficiency as well as clearer communication of concerns and repairs.

Chad Goetken, Sun & Fun Inc.

<strong>Chad Goetken</strong>, <span>Sun & Fun Inc.</span>

IDS Service360 Brochure

Empower Your Service Writers to Deliver the Fastest, Most Efficient Service Possible.

Are your service writers struggling with delivering timely and effective service to your customers?
With IDS ServiceCRM, you can empower them to keep all their tasks in one place and completely automate their
customer communications, ensuring your Repair Event Cycle Time (RECT) never falls below average again.

 

Requirements: Dealers must undergo an eligibility screening to ensure they have the required software prior to launch.

Centralize All Information

Centralize all information

Keep all tasks and appointments in one place, so you know what’s going on at any time and nothing ever falls through the cracks.

 

Automate Task Management

Automate Task Management

Create, assign and review tasks for any day, user and location (while associating them with specific work orders, jobs, customers, etc.) in a matter of clicks.

 

Accelerate Customer Communication

Accelerate Customer Communication

Send automated texts to your customers to keep them informed about the status of their unit and/or initiate two-way conversations with them.

 

Track Work Orders & Customers

Track Work Orders & Customers

Easily view and find all your work orders, jobs and customers, so you know the status of every item in your service department.

 

Keep Your Techs Informed
Keep Your Techs Informed
Send real-time task notifications straight to your service technicians’ mobile devices to keep them up to date and inside their bays.

IDS Service360 Brochure

Effortlessly Obtain Customer eSignatures for Work Order Approvals from Anywhere

 

Did you know that you can empower your customers to sign your work order documents from anywhere at any time?

Thanks to IDS Digital Signatures, you can email documents to customers right from your dealership management system and automatically upload them to a work order document manager the moment they are signed, eliminating any unnecessary steps and creating a more efficient workflow for both your dealership and customer.

 

Enjoy a User-Friendly InterfaceSet up your documents using a straightforward interface that shows you all the steps.

Ensure Convenience Be Compliant Enjoy a User-Friendly Interface Track Signatures
Ensure Convenience

Allow customers to sign your work order documents from any device and location.

Be Compliant

Guarantee security, complying with the electronic signature laws in both Canada and the US.

Enjoy a User-Friendly Interface

Set up your documents using a straightforward interface that shows you all the steps.

Track Signatures

Monitor the status of your work order signing ceremonies in real-time.

 

IDS Service360 Brochure

Maximize Your Service Department’s Efficiency.
Go Mobile Today.

 

Would you like your technicians to spend less time running around and more time in their bays turning wrenches?

Then consider IDS Service Mobile, an easy-to-use application that works on most iOS and Android mobile devices, anywhere there is a cellular or Wi-Fi connection – whether it’s in your client’s or your own driveway, out on the lot or in the great outdoors.

 

Watch this Video to Learn More:

 

 

Why Service Mobile:

 

Manage Tasks More Effectively

View all work orders on one screen, update their statuses as well as create new custom or canned jobs.

Take Photos

Capture multiple photos and immediately attach them to related work orders or jobs to save time.

Track Time

Clock in or out of scheduled jobs to accurately measure budgeted versus actual time.

Eliminate Errors

Save time on manually re-entering work orders and increase their accuracy.

 

IDS Service Mobile Stay Connecteddownload info sheet

What Dealers Say About IDS Service Mobile:

IDS Service Mobile has been a great tool for us as we strive to provide greater service to our customers. Our advisor team utilizes the app to check in our customers, document their concerns, and attach photos to the repair order. The technicians use it as their primary desktop which gives them access to the advisor’s photos while working on the coach, and limits the back and forth from workstations to input information. This has led to an increase in efficiency as well as clearer communication of concerns and repairs. Our warranty team then uses the technician supplied photos from the repair order and sends them to vendors during the claims process. Partner all that with IDS commitment to continued development and their utilizing of dealership feedback for improvement and you have a recipe for success.”

Anthony Frandanisa from Tacoma RV Center

 

Available for iOS and Android

IDS Service Mobile iOSIDS Service Mobile Android

IDS Service360 Brochure

Accept Customer Payments from Anywhere

 

Did you know that your customers can pay you from anywhere, without ever coming into your dealership? It’s all possible with IDS Mobile Payments, powered by Gravity Payments.

 

Email or Text Payment Requests

Send payment requests to your customers by text or email right from the work order in your dealership management system.

Sync with Accounts Payable

Automatically post payments to the Accounts Payable module in your dealership management system once they are processed.

IDS Service360 Brochure

Pinpoint & Solve Your Biggest RECT Bottlenecks

 

Pinpoint and solve your biggest Repair Event Cycle Time (RECT) bottlenecks with IDS RECT Reports by comparing your RECT data to that of other dealers across the country to see where you stand.

IDS worked closely with RVDA and RVIA to develop the RECT standards.

With IDS RECT Reporting you are provided a free, monthly report pinpointing the main bottlenecks in your repair event cycle and, in an anonymous and aggregate format, comparing your results to that of other dealers across the country and in your region.

Watch this Video to Learn More:

 

 

Why RECT:

  Analyze Each Bottleneck
See the Whole Picture

Get a high-level look at your overall RECT performance to ensure you know where you stand.

 

Analyze Each Bottleneck

Understand the impact of parts availability and warranty coverage on your repair time.

Zoom in on the Details Visualize Your Data
Zoom in on the Details

Drill down to specifics, including individual work orders, part numbers and labor hours.

Visualize Your Data

Review historical data via numerous charts and graphs to spot trends and aide forecasting.

 

NEW! RECT Brand Comparison Report:

Using our new RECT (Repair Event Cycle Time) Brand Comparison Report, you can compare unit repair key performance indicators (KPIs), side by side, for your top 5 RV brands in North America and see exactly how you stack up.

Watch this webinar recording to get a complete overview.

 

IDS RECT Regional Reports

 

See what others say about IDS RECT

We use the IDS RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The IDS RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion.”

Mike Reagan, Crestview RV

Read more about how he uses the report here.

I think the biggest thing the reports have provided for us is a conversation starter. They provide us with a basis for discussing RECT at our monthly admin meetings. It has gotten staff to begin thinking on this topic at a higher level, and hopefully, it will result in us providing our customers with a better experience.”

Brian Wilkins, Wilkins RV

 

Download PDF Info Sheet

 

Want to learn more?