Identify and unblock your service department’s biggest bottlenecks
Get monthly reports that let you review historical data to spot trends in RECT and aid in forecasting.
Measure your dealership’s monthly performance against dealers in your region and across the nation.
Speed up service, reduce employee burnout, and deliver a better customer experience.
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Get a high-level look at your overall RECT performance and average RECT by Service Advisor, to know where you stand
Understand the impact of parts availability and warranty coverage on your repair time
Drill down to the specifics, including individual work orders, part numbers, brands, and vendors
We use the IDS RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The IDS RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion
Mike Reagan, President and General Manager, Crestview RV