IDS RECT

Identify Key Bottlenecks with the IDS RECT Report

 

Do you want to pinpoint and solve key bottlenecks at your dealership’s shop so you can speed up service, reduce employee burnout, and deliver a better customer experience?

IDS RECT is an RVDA Chairman Service Award-winning report that enables you to pinpoint your dealership’s biggest bottlenecks and measure your team’s performance versus other dealers in your region.

NEW! Get comprehensive, timely Repair Event Cycle Time (RECT) reporting with RECT2.0.

With RECT 2.0, you can see:

  • The impact “out of stock” parts and “warranty coverage” have on their repair cycles
  • Historical data to spot trends and aide in forecasting
  • The top work orders for each bottleneck
  • The RECT time of their top brands
  • The delivery (or lead) times of the top vendors
  • Average RECT by Service Advisor

 

Watch this video to learn more about RECT

 

Curious to see the RECT numbers for dealerships in your region? Choose Your Industry:

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See what others say about IDS RECT

We use the IDS RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The IDS RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion.”

Mike Reagan, Crestview RV

Read more about how he uses the report here.

I think the biggest thing the reports have provided for us is a conversation starter. They provide us with a basis for discussing RECT at our monthly admin meetings. It has gotten staff to begin thinking on this topic at a higher level, and hopefully, it will result in us providing our customers with a better experience.”

Brian Wilkins, Wilkins RV

 

Download PDF Info Sheet

 

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