Best-In-Class Dealership Customer Support

Your Questions Answered by Our Team of Dealership Software Experts

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Reliable phone, email, and online chat support—support that works for you.

Emergency after-hours helpline for continuous support.

250 years combined staff experience in the dealership industry.

Support Doesn’t Stop After Install

Our Customer Support team is dedicated to helping your dealership succeed with IDS. Equipped with decades of industry experience, our team offers specialized support for all aspects of your dealership—from operations to accounting to network services to enterprise.

Benefit from specialized support that speaks your dealership’s language, available when you need it.

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If we have questions, the Customer Portal is easy to reference, and if we can’t find an answer there, the chat box connects us quickly with someone who can help. The service support team is fantastic, helps us work through whatever issues we have, and keeps things moving smoothly.

Chad Goedken
Sun & Fun RV

When I have reached out to IDS for support, there hasn’t been hesitation—they get back to you. That speaks volumes to IDS as an organization; they care about their jobs.

Jason Bell
Chemo RV

Their response time is very good. I’ve had a great experience with all the support staff. They take our stuff seriously.

Larry Ortman
Village RV

IDS Support Hours of Operation

Our Customer Support team is available from 8 AM to 8 PM EST, Monday to Saturday. For emergency support outside of those hours, contact our after-hours helpline.

Self-Guided Customer Portal

The IDS Customer Portal is your hub for FAQs, training videos and tutorials, support ticket tracking, live chat with our support professionals, and product updates.

An Ongoing Strategic Partnership

Gain a competitive edge with ongoing consulting from the IDS Professional Services Group. Backed by real-world dealership experience, our experts go beyond system consulting to deliver strategic guidance that helps your dealership run smarter, faster, and more profitably.

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Need Help?

Contact our Customer Support team at support@ids-astra.com or call 800-962-7872.

FAQs

What technical support does IDS offer?

Our support team is ready to answer any questions you have about Astra/G2 features, remotely troubleshoot any software issues, and assist with system navigation and operational questions.

What operational support does IDS offer?

IDS offers expert support for all areas of dealership operations including Accounting (AR, AP, GL, Payroll), inventory, sales, parts, service, rentals, CRM, and F&I support.

Does IDS offer security guidance and maintenance?

Yes, our team can walk you through user management, security settings, and maintenance.

How do I submit a support ticket?

You can create a support ticket via phone, email, live chat, or the IDS Customer Portal.