It’s no secret that the COVID-19 pandemic has drastically changed the way businesses interact with customers, which means that digital storefronts (no matter how basic) are absolutely vital in today’s market. For example, according to a survey by McKinsey & Company, 73% of consumers are not comfortable with going back to “regular” out-of-home activities since […]

Even before COVID-19, managing a remote team has always been a challenge. Unfortunately, the pandemic has made it a necessity, whether any of us like it or not. In fact, that’s why we’ve created a special care package with resources, tools and offers to support dealers like you during this unique time, so be sure […]

Would you like to find out the biggest bottlenecks when it comes to Repair Event Cycle Time (or RECT) and how they impact RV dealers across the US and your region? Then we have some data to show you! But Before We Dig in, Let’s Properly Define RECT… As you know, each work order has […]

Think about your favorite job. What made it great? Many people would say that relationships with coworkers and managers make a significant difference. Positive relationships have been proven through research to create a stronger connection to the company, get people more excited about coming in every day and collaborate more in general. Service technicians may […]

There is a process that has been trending in the world of fixed operations recently: the service manager conducting daily one-on-ones with service writers. This meeting typically takes place first thing in the morning and can create a flexible and resilient service department that is ready for anything. According to Retail Automotive and RV Expert […]

Michael Jordan famously said, “Talent wins games, but teamwork and intelligence win championships.” When dealers are looking to boost sales numbers, the parts department can be easy to overlook. After all, a technician who is a genius in repairs, may be less so on the sales floor. But that is not a reason to give […]

A great story has a beginning, a middle and an end. The story that you and your customers share together is the same way. Today’s technology community has recognized this phenomenon, so a CRM is your most valuable asset at each phase. Communication depends on the lifecycle and where your customer is at the time. […]

Every person on your Marine or RV dealership team is important. But to customers, the Service Writer acts as your dealer’s ambassador, making them your service MVP. How confident they are in the face of customer questions strongly affects your brand as a whole. It sounds like a lot of pressure to put on one […]

Do you want to get even more people to enjoy the RV or Marine lifestyle? Are you looking to open (or have already opened) more than one location? Opening a new location is an exciting endeavor, but it comes with unique challenges. A big part of it is managing your brand effectively. According to a […]

The average employee spends 1.5 hours/day looking for things according to recent statistics. Time is money for RV and Marine dealers, so many are looking to organize their parts inventory. With so many different parts to manage, and a busy schedule, taking the area from chaos to order can seem like an overwhelming prospect. But […]