Did you know that only 4% of customers are bringing their complaints to the dealer (Source: “Understanding Customers” by Ruby Newell-Legner)? Dealers need to be proactive in finding out whether your customer had a great experience. They also need to be proactive in making sure that every customer interaction with an employee has a quality […]

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Customer service is more important than ever. With technician shortages, supply chain disruptions, and other challenges burdening the industry, customer service, teams are feeling the pressure to do more with less. What can RV dealers do to maintain (and even improve) service at their dealership to meet customer expectations? We rounded up insights from speakers […]

With 2021 well underway, the RV industry (and the world) is still experiencing the effects of the COVID-19 pandemic. But despite the challenges, many dealership businesses were able to not only stay afloat but thrive in 2020 and have continued to thrive in 2021. In fact, the RV industry is expected to grow by 7% between 2019-2025. […]

Do these challenges sound familiar to you? Your customer is upset that no one can tell them when their unit will be ready Your customer claims that they did not authorize work on their unit Your service advisors are frustrated, overwhelmed, and burnt out You are constantly recruiting and retraining service advisors because they turn […]

The COVID-19 pandemic caused some major shifts in the dealership market. One of the biggest shifts was the need for contactless payments and signatures. But now that social distancing restrictions have lightened up in many parts of the United States and Canada, contactless convenience isn’t going anywhere. In fact, contactless convenience seems to be a […]

It’s no secret that the COVID-19 pandemic has drastically changed the way businesses interact with customers, which means that digital storefronts (no matter how basic) are absolutely vital in today’s market. For example, according to a survey by McKinsey & Company, 73% of consumers are not comfortable with going back to “regular” out-of-home activities since […]

Even before COVID-19, managing a remote team has always been a challenge. Unfortunately, the pandemic has made it a necessity, whether any of us like it or not. In fact, that’s why we’ve created a special care package with resources, tools and offers to support dealers like you during this unique time, so be sure […]

Would you like to find out the biggest bottlenecks when it comes to Repair Event Cycle Time (or RECT) and how they impact RV dealers across the US and your region? Then we have some data to show you! But Before We Dig in, Let’s Properly Define RECT… As you know, each work order has […]

Think about your favorite job. What made it great? Many people would say that relationships with coworkers and managers make a significant difference. Positive relationships have been proven through research to create a stronger connection to the company, get people more excited about coming in every day and collaborate more in general. Service technicians may […]