Dealer-Driven DMS Built for RV & Marine dealers

As the General Manager, Frank Tamburrini oversees every aspect of IDS – from customer service to product development – utilizing a “data-first” business strategy to continually meet customer needs.

Before taking on this role, Frank was IDS’ Director of Customer Service, having introduced several impactful initiatives in just four years, including multichannel customer support and IDS’ Business Intelligence platform.

Prior to joining IDS, Frank spent 12 years leading service and support organizations that serviced small and large companies across North America and overseas. The ultimate goal was to consistently provide a world-class customer experience. After all, as Frank himself puts it, “Customer service is not a department – it’s a culture.”

Marc heads IDS' Marine division. During his 10+ years at IDS, he has handled account management, new business acquisition, and outside sales.

Having worked closely with dealers for the past decade, Marc understands and cares about their business processes and challenges. Customer success being his number one priority, he leverages his strengths in deep discovery and analytical problem solving to help businesses succeed.

Before joining IDS, Marc worked with independent retailers, helping implement best practices and improve sales processes.

Greg Fenton is an accomplished leader in product development, with a strong track record of transforming customer requests into high-quality, market-ready software solutions. Under his leadership, his team consistently delivers successful software solutions by fostering transparency with stakeholders, maintaining clear reporting on metrics, and effectively communicating priorities.

With deep expertise in the software industry—spanning enterprise, on-premise, SaaS, and cloud solutions, as well as front-end, back-end, and middleware across web, mobile, and desktop platforms—Greg excels at driving the adoption of best practices and implementing appropriate procedures. His leadership style empowers teams to take ownership of their work, stay accountable to stakeholders, and focus on their professional growth.

Allison Miller leads enterprise innovation to drive business results. She aligns learning strategy with product, sales, and growth initiatives, ensuring teams have the product knowledge, industry insight, and capabilities needed to execute effectively.

Known for connecting strategy to execution, Allison champions continuous learning, sales enablement, and cross‑functional collaboration—helping IDS innovate faster, strengthen customer outcomes, and create a sustainable competitive advantage.

Kimberly Schultz serves as the Director of Professional Services at IDS and is a trusted advisor to many of our dealership partners. With over 25 years of dedicated service, she has played a pivotal role in shaping the company’s success through her deep operational insight and unwavering commitment to client outcomes.

Kimberly thrives on the uniqueness of each dealership’s journey. She believes that successful software implementation requires more than technical deployment—it demands a thoughtful understanding of the dealership’s current state and a tailored approach that aligns the platform’s capabilities with their specific goals and workflows.

Before joining IDS, Kimberly held leadership roles at two automotive dealerships, quickly advancing to Office Manager in both organizations. Her early experience on the ground gave her a firsthand appreciation for dealership operations, which continues to inform her empathetic, results-driven approach today.

Rose LeCesne partners directly with executive stakeholders to drive modernization, operational alignment, and long-term growth. Known for her structured yet people-first leadership style, she builds scalable systems that elevate both customer experience and organizational performance. A servant leader at heart, Rose is recognized for her steady leadership, transparent communication, and ability to lead with both conviction and authenticity. Before joining IDS, she worked for several years as an IT Operations Manager in the Marine Industry of a multi-location dealer.

Mark Jakobsen is the Director of Client Services and oversees the technical support team for the IDS products. Mark joined IDS in 1996 as a Help Desk Support Analyst and has held roles as a Support Programmer, Support Team Lead and since 2009 has been the Director of Client Services.

Prior to joining IDS, Mark worked in the MIS department of another software company as the primary technical analyst for their internal accounting and distribution systems.

Matt has worked in the retail side of the RV industry for 20+ years and has done almost every job in a dealership setting. He’s owned his own dealership. He sold that dealership. He remained a partner and worked as GM of the original location, Fixed Ops Director of multiple locations as they grew, and eventually Chief of Operations for the organization of 9 locations. During that time, he leveraged IDS to run the organization—now he’s trying to help other dealers do the same.

Raginee is a results-driven Marketing Director whose goal is to ensure that the products and services IDS offers have the best chance to thrive in their target market. With a focus on customer engagement, demand generation, product marketing, and branding, Raginee aims to bring the IDS story to life by working with both internal and external stakeholders.
Before IDS, Raginee worked at a SAAS company for the legal industry, as well as a fortune 500 engineering company.

Bill Xinaris, in the role of Director of Operations, provides essential interdepartmental support to enhance customer experiences and foster enduring client relationships through the effective implementation and utilization of IDS product offerings.

With over 25 years of senior leadership expertise, including a decade immersed in dealership operations spanning variable and fixed domains, Bill brings over 15 years of invaluable corporate experience in SaaS environments. His tenure in corporate roles has been marked by successful leadership of teams engaged in sales, services, and product rollouts, positioning him as a seasoned professional adept at driving operational excellence and client satisfaction.

Leland has spent his entire career at technology companies, ranging from SaaS, Digital Media, and Ad Tech, with a majority of that time focusing on where sales and products intersect. Developing new products to solve market problems, negotiating partnership integrations, and driving solutions that unlock demand, he enjoys working directly with clients to build meaningful relationships and deliver high-impact digital products. He's thrilled to join IDS and start a new chapter working in the Marine DMS space.