Announcements

We are pleased to offer online Bronto Email Marketing training classes free of charge. Each class is approximately one hour and all class times are Eastern Time Zone.   Here are the class schedules: Date Time Duration     Class 4/7/2020 1:00 PM Approx. 1 hour     Bronto – Correlation between IDS CRM and […]

Release 20.1 for your IDS Astra system is finally here.   Watch this webinar recording to see all the latest updates, including: Service Mobile – our new and improved stand-alone version of the Service module in the original IDS Mobile App. Click here to learn more and see it in action. Enhanced and expanded functionality for […]

IDS is proud to announce our first full-service Customer Portal, which you can access on ids-astra.com page by clicking on the “Customer Portal” button on top right. To sign in, enter your email address and password. If you need an account, click the “Create an account” option, and a you will receive an email with a link […]

Using our new RECT (Repair Event Cycle Time) Brand Comparison Report, you can compare unit repair key performance indicators (KPIs), side by side, for your top 5 RV brands in North America and see exactly how you stack up. Watch this webinar recording to get a complete overview of: IDS RECT and its reporting capabilities, including […]

Ever wonder how to create a company vehicle for an existing stock number or how to send a unit back to the manufacturer? The answer is to use the Transfer Unit Out feature. This feature is available in IDS Astra G2 through Sales > Unit Inventory > Maintain Unit on the File pull down menu, […]

Curious if your systems are secure and want to learn how to be more protected? Watch this webinar recording to learn about security requirements like, Network edge firewall to secure your networks Antivirus/anti-malware solutions Multilayer backup strategy Email phishing concerns Security of browser policy Password complexity requirements & Much more!      Why IDS Cloud […]

Looking for a way to optimize your Repair Event Cycle Time (RECT)? Find out how IDS RECT Reporting can help you pinpoint your biggest bottlenecks and provide you with a clear path toward improvements. IDS worked closely with RVDA and RVIA to develop the RECT standards. With IDS RECT Reporting you are provided a free, […]

Our hotly-anticipated IDS Astra G2 Release 19.3 is almost here. Watch the webinar recording to learn everything about this upcoming release,   You wouldn’t want to miss this – sign up for our next RECT webinar here. Have questions? Just email Scott Kipp at scott.kipp@ids-astra.com

We have partnered with Podium to help you improve your interaction with your customers. The integration with IDS’ dealership management system, Astra G2, will allow RV and Marine dealers to seamlessly connect with Podium without requiring a separate login. This platform allows dealers to collect and encourage online customer reviews, gather insights on review performance as […]

Did you know that traditional IDS Astra does not allow you to sell Extended Warranty after a deal has been posted? In G2, this limitation no longer exists. You can now sell Extended Warranty after a deal has been posted even if an Extended Warranty was sold in the original deal. You also have the […]

Did you know that 89% of your customers and prospects would rather communicate with you via text message than phone call?  The way we communicate with our customers is changing every day, and many of the industries we do business with each day (i.e. dentistry) have been using text messaging for years. To provide our […]

Utilize our new Unit Build Feature to input unit details into your system automatically, streamlining your inventory and sales quote entry process.   Why You Should Try It:   Work Less Enter unit inventory and sales quote details without typing anything yourself. Improve Accuracy Eliminate manual entry to reduce the risk of errors and increase […]

With the 12.2.3 release of IDS Astra (or higher), you can pull up a new parts report that lists all the work orders – open or closed – from which parts have been removed, based on a specific date range. In G2, you can find the report on the Service reports menu, where it’s listed […]

It’s been another record year for the RV, Marine and Trailer dealership industry. The trends are positive, and we are happy to see dealers maintaining their focus on improving their operations through this growth period. From a technology perspective, we continue to see the need to be “mobile” as a key differentiator – as more […]

We are pleased to welcome Jack Olson to our Network Support Team, who’s joining us as the new Support Analyst. His primary responsibilities include troubleshooting network issues, providing technical solutions to IT-related problems and making continuous suggestions for improvements. Olson has previously worked at NeoCloud as a Support Engineer Intern and is currently involved in […]

Thanks to IDS Astra G2 v12.1.0 or higher, you can now use the system to define multiple external labor rates. Once the multiple rates are defined, you can set specific customers to default to a different service labor rate. To do this, head over to the Admin menu and select Setup > Update Codes and […]

There are 14 events within traditional Astra and Astra G2 that can trigger automatic email notifications. To assign email addresses to these events in Astra G2, choose Admin > Setup > Update Codes and Tables > Admin > Update Automatic Email Parameters. In traditional Astra, choose 11-5-17.   Step #1: Add the email address Simply […]

Occasionally, when trying to post pending General Ledger (GL) transactions, the following error message will appear: “Update is Currently Running on Line PC…” In most cases, this is caused by a posting lock that you can clear using an existing menu option and does not require calling the IDS Support Center for assistance.   How […]