Announcements

The customer identified on the Order Form in which these General Terms and Conditions (the “GTCs”) are referenced (the “Customer”), and either (i) IDS Software Inc., a North Carolina corporation, if Customer is located in the United States of America, or (ii) IDS Software, a division of Perseus Group Software Corp., an Ontario corporation, if […]

Product Development We continue to invest heavily in product development with a focus on Service. We know service has been challenging, especially over the last couple of years, based on RECT statistics. IDS can’t help parts magically appear, but we are trying to help your service department become more efficient and productive through tools your […]

Product Development We continue to invest heavily in product development with a focus on Service. We know service has been challenging, especially over the last couple of years, based on RECT statistics. IDS can’t help parts magically appear, but we are trying to help your service department become more efficient and productive through tools your […]

Creating a unique email signature for your work order emails is simple, and you can even have a different signature for each location.   To create the signature, launch Admin > Security > Administer G2 > Maintain Users. From here, type in or search for the person’s user ID (4), select the location and click […]

Watch this webinar recording to find out how IDS Service Mobile will help your technicians: Instantly attach photos to any work order – from anywhere Receive and update work orders on the go Track customer details (like their name, address, etc.) for each work order Seamlessly sync with IDS Astra to ensure data accuracy And […]

As part of the new IDS Customer Portal, you can now submit your ideas on how to improve the IDS products – as well as review and vote on suggestions from our dealership community. We call it the Idea Portal. To access our Idea Portal, simply log into the IDS Customer Portal at portal.ids-astra.com and […]

Watch this webinar recording to find out how IDS Engage will help your dealership: Target past customers who view your website inventory anonymously Gain a deeper understanding of your past and new customers Maximize the likelihood of a sale with personal, contextually relevant marketing that customers will actually look at Segment based on motivation, behavior […]

As the COVID-19 crisis continues to impact businesses across the US, permanent workforce reductions are a looming possibility (if not a reality) for many employers. To help businesses survive this ordeal, the US government has enacted several legislations, which we wanted to share with you: Families First Coronavirus Response Act (FFCRA or The Act) On […]

We are pleased to offer online Bronto Email Marketing training classes free of charge. Each class is approximately one hour and all class times are Eastern Time Zone.   Here are the class schedules: Date Time Duration     Class 4/7/2020 1:00 PM Approx. 1 hour     Bronto – Correlation between IDS CRM and […]

Release 20.1 for your IDS Astra system is finally here.   Watch this webinar recording to see all the latest updates, including: Service Mobile – our new and improved stand-alone version of the Service module in the original IDS Mobile App. Click here to learn more and see it in action. Enhanced and expanded functionality for […]

IDS is proud to announce our first full-service Customer Portal, which you can access at portal.ids-astra.com. To sign in, enter your email address and password. If you need an account, click the “Create an account” option, and a you will receive an email with a link to establish a password.   The main portal menu […]

Using our new RECT (Repair Event Cycle Time) Brand Comparison Report, you can compare unit repair key performance indicators (KPIs), side by side, for your top 5 RV brands in North America and see exactly how you stack up. Watch this webinar recording to get a complete overview of: IDS RECT and its reporting capabilities, including […]