IDS Customer Care offers an array of technical services to meet support, service and maintenance requirements associated with our dealer management systems and software. Our knowledgeable and friendly Customer Support Engineers are a valuable source for the answers to technical questions and solutions in your RV or Marine dealership.
Our unique in-house service tracking system ensures your problems are brought to the highest engineering levels until a satisfactory solution is obtained. Afterwards, extensive follow-up measures are taken to ensure the desired results.
With Astra’s DesqTop Productivity System, you can contact IDS Technical Support via global e-mail 24 hours per day, 7 days a week. A simple e-mail message ensures your problems will be reviewed directly by a Customer Support Engineer according to your identified level of urgency.
In addition, the Astra system incorporates a data link via a pre-installed modem between your system and our support center. This permits our Customer Support Engineers to transfer programs, data files and view the data on your system directly from the support center. If hardware problems cannot be remedied via modem, a replacement system will be shipped. All IDS support personnel have extensive experience on the systems and most are experienced programmers.
Finally, the IDS Dealer Resource Center is available on-line, providing access to the IDS Academy Learning Center, tech notes, custom-tailored support statistics and an on-line support call submission system.