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The Most Common Workflow Breakdowns in Dealership Service Departments — And How to Fix Them
Your technicians are busy. Your service bays are full. So why aren’t your billed hours where they should be?
In most dealership service departments, the problem isn’t technician skill or lack of demand…it’s hidden workflow breakdowns between advisors, technicians, parts teams, and leadership. These gaps quietly drain productivity, extend repair cycle times, and frustrate customers before anyone realizes what’s going wrong.
Join us for an in-depth session where two RV industry veterans will share the most common operational failures he sees inside RV dealership service departments, and the practical fixes that actually work.
Stop losing hours to broken workflows. Start running a tighter shop.
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You will learn how to:
- Identify the real culprits behind technician downtime: Why unstructured dispatch is silently killing your billed hours and what a better system looks like.
- Fix the service-to-parts communication gap: Why most parts delays are workflow failures, not inventory problems, and how to close the gap.
- Write repair orders that work: How better documentation from advisors reduces diagnostic delays and keeps technicians moving
- Protect technician focus time: The hidden cost of interruptions and strategies to reduce them without sacrificing customer communication.
- Build leadership accountability: The daily checkpoints and metrics that keep workflow improvements from slipping back to old habits.
Presented By:
Mark Boswell
Founder & CEO, Crossroads of America Consulting, LLC
Matt Richards
Sales Manager, IDS & Former RV Dealership Owner