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How to Create a 360° Customer Experience at Your Dealership to Drive Repeat Business
These days, customers don’t just want great customer service. They want a full customer experience.
One where your dealership maintains communication with them throughout the entire buyer journey—from the first time they see your ads, to the moment they walk out your dealership door.
So, what exactly does it mean to create a 360° customer experience?
This guide breaks down how to create an unforgettable customer experience at your dealership, step-by-step.
What’s Inside:
- The difference between customer service and customer experience (and why it matters)
- How to turn first-time customers into brand advocates for your dealership
- How to evaluate the effectiveness of your team’s performance, so you can increase customer satisfaction
- And more tips, based on our team’s first-hand experience helping dealers grow their businesses!