Wake Forest, NC, November 3, 2020 – Integrated Dealer Systems (IDS), a leading RV, marine and trailer dealership software provider, is pleased to announce the launch of IDS Service360 – an end-to-end service solution that integrates seamlessly with the IDS Astra G2 dealership management system.
With tools for every stage in the customer’s service journey, Service360 is here to empower dealers to work more effectively and collaboratively, helping them manage and reduce their Repair Event Cycle Time (RECT).
The tools included in Service360 are:
While most of these tools are stand-alone, they are more effective if used together as part of Service360. In addition, having the IDS Astra G2 dealership management system is a must, particularly the Service module.
Service360 fills the gaps in the service cycle that dealers have control over when it comes to improving their RECT,” said Frank Tamburrini, the General Manager at IDS. “Now, they don’t just have the means to see how they compare to other dealers, but to start making meaningful improvements right away.
IDS ServiceCRM has been great,” said Anthony Frandanisa from Tacoma RV. “Service writers can create a task for pretty much anything with our customers, and they can put a date on it, so the task gets automatically added to their work feed on that day. That way, they can see everything they need to complete when checking in a particular unit, like calling a customer, giving them some feedback and so on.”
Those who wish to give IDS Service360 a closer look can do so by visiting this page: Click here.
IDS (Integrated Dealer Systems) is one of the leading providers of complete software solutions for marine, RV and trailer dealerships. With over 10,000 software users in dealerships across North America, IDS has set the standard for quality and customer satisfaction for 30 years.