Monitor the in-shop repair process via status updates from your dealership management system and get a real-time view into the repair event cycle for each Work Order.
Create custom tasks and comment on and reassign tasks to internal stakeholders to better align your team.
Keep frequent, personalized communication with customers thanks to automated follow-up reminders.
By connecting these tools into one robust ecosystem, you give your team the ability to access their service workflow anywhere there is a cellular or Wi-Fi connection.
We wanted to provide our service advisors with a toolkit to be able to increase communications and keep information in front of them. With ServiceCRM, all the information is easily accessible and they can communicate it back to the customer in a timely manner.
Anthony Frandanisa, Assistant Service Manager, Tacoma RV
• Automate the creation of tasks, emails, and customer text messages based on proprietary business rules.
• Give your Service Writers a complete view of their daily tasks, so that they can organize, prioritize and plan their work.
• Maintain complete customer records, including their service history, text message statistics and additional notes
Requirements: Dealers must undergo an eligibility screening to ensure they have the required software prior to launch.
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