service

The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]

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Release 11.14.1 The G2 Work Order Manager screen will now display first the Stock Number (if any) and then the Unit’s Full description in the Stock field in the header box below the grid where selected Work Orders appear. To see the improved Work Order Manager screen the user will need to be in G2 […]

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Release 11.14.1 The appointment date & time is now written to work order from scheduler. When an Appointment is converted to a Work Order in the Appointment Scheduler, the Appointment Date and Time are now written on the Work Order. If an Appointment was not entered through the Appointment Scheduler, the date and time can […]

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Release 11.14.1 The Appointment Calendar in G2 Service can now be readily printed. To Print the Appointment Calendar the user will need to be in G2 Service> Job Scheduler> Appointment Calendar, you can access the printer icon in the quick access toolbar on the top line or in the orange Start button’s main menu in […]

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Guidelines for Service Advisor

Service advisors should be more than just managers of the technician’s time and communications between the dealership and the customer.  They should be your Service sales people.  For many dealerships, this requires a change in how they manage customers.  I find most Service Advisors take appointments by what tech time is available and schedule accordingly.  […]

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Check list for dealership software

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run each area of your dealership.