service

Think about your favorite job. What made it great? Many people would say that relationships with coworkers and managers make a significant difference. Positive relationships have been proven through research to create a stronger connection to the company, get people more excited about coming in every day and collaborate more in general. Service technicians may […]

There is a process that has been trending in the world of fixed operations recently: the service manager conducting daily one-on-ones with service writers. This meeting typically takes place first thing in the morning and can create a flexible and resilient service department that is ready for anything. According to Retail Automotive and RV Expert […]

The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]

Release 11.14.1 The G2 Work Order Manager screen will now display first the Stock Number (if any) and then the Unit’s Full description in the Stock field in the header box below the grid where selected Work Orders appear. To see the improved Work Order Manager screen the user will need to be in G2 […]

Release 11.14.1 The appointment date & time is now written to work order from scheduler. When an Appointment is converted to a Work Order in the Appointment Scheduler, the Appointment Date and Time are now written on the Work Order. If an Appointment was not entered through the Appointment Scheduler, the date and time can […]

Release 11.14.1 The Appointment Calendar in G2 Service can now be readily printed. To Print the Appointment Calendar the user will need to be in G2 Service> Job Scheduler> Appointment Calendar, you can access the printer icon in the quick access toolbar on the top line or in the orange Start button’s main menu in […]

Service advisors should be more than just managers of the technician’s time and communications between the dealership and the customer.  They should be your Service sales people.  For many dealerships, this requires a change in how they manage customers.  I find most Service Advisors take appointments by what tech time is available and schedule accordingly.  […]