service

If you’re thinking about changing dealership management systems, you’re not alone. Many dealers realize that their manual processes or non-industry-specific software create inefficiencies and hold back growth. But for DMS (dealership management system) switching, when will be the right time? Odds are, if you’re thinking about this issue, that’s a sign that you’re ready to […]

Think about your favorite job! What made it great? Many people would say that relationships with coworkers and managers make a significant difference. Positive relationships have been proven through research to create a stronger connection to the company, get people more excited about coming in every day, and collaborate more in general. Service technicians may […]

There is a process that has been trending in the world of fixed operations recently: the service manager conducting daily one-on-ones with service writers. This meeting typically takes place first thing in the morning and can create a flexible and resilient service department that is ready for anything. According to Retail Automotive and RV Expert […]

Every person on your Marine or RV dealership team is important. But to customers, the Service Writer acts as your dealer’s ambassador, making them your service MVP. How confident they are in the face of customer questions strongly affects your brand as a whole. It sounds like a lot of pressure to put on one […]

As we’ve stated on numerous occasions, your Service Writer, by far, has one of the most important jobs at your dealership. That’s because they communicate with more customers in your dealership than anyone else. In fact, according to dealership industry expert Chuck Marzahn, your average Service Writer makes about 20 touches per day, which impressively, […]

The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]

A Service Writer’s Plan for Increased Success Presenter: Chuck Marzahn, RV Consultant Watch the webinar recording below and you will learn: – Key elements required to be a successful Service Writer. – 3 answers to every customer’s questions that easily gain your customer’s trust. – 4 vital pieces of customer service information to use so […]