Customer Service

Guidelines for Service Advisor

Service advisors should be more than just managers of the technician’s time and communications between the dealership and the customer.  They should be your Service sales people.  For many dealerships, this requires a change in how they manage customers.  I find most Service Advisors take appointments by what tech time is available and schedule accordingly.  […]

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For most dealerships, parts & service will be one of the key profit centers of the dealership business.  But, the success of your dealership’s parts & service departments should be measured by customer satisfaction as well as profitability. Your dealership’s reputation is most likely impacted more by your customers’ view of your parts & service […]

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Embrace a New Era of Customer Engagement

As you already know, the pandemic has had an enormous impact on everyone, especially consumers. That’s why we’d like to share with you our guide to customer engagement during the pandemic

IDS Guide on Customer Engagement