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Dealers convened again this month for the Dealership Insights Forum. Following last month’s discussion about starting service off on the right foot, this month dealers shared best practices for improving service back-end processes.   Here are some key insights from this month’s discussion.   What can dealers do to ensure customer satisfaction at every point? […]

  Sarah Baptiste, general manager of Arrkann RV Centre, and Allison Miller, sales engineer with IDS, joined Rick Kessler and Sherm Goldenberg for an interview on RVBusiness Capitol Talk. Watch the episode to see how Arrkann and IDS collaborated on developing Leadership Insights, enabling them to secure specific data to improve the dealership’s business operations. […]

Read the 2024 RV Industry Trends Report For More RV Industry Statistics For more insights like this, read our RV Industry Trends Report. In this report, we share data-driven insights from leading industry organizations and experts, to help dealers like you navigate the road ahead.    

At IDS, women play an integral role in helping RV, trailer, and marine dealerships run their dealership management software efficiently and provide a seamless customer experience for them.   From customer success coordinators to sales engineers and professional services directors, the women at IDS bring unique perspectives and skill sets to their roles. And they […]

  During the off-season, you don’t have to sit back and wait for things to get busy again.   Instead, you can take steps to both grow sales and position your dealership for a stronger busy season next year.   In this guide, we’ll examine five best practices for how to make the most of […]

When’s the last time you evaluated the amount of time it takes to service a unit at your dealership?   If you’re not tracking how long it takes, you may be missing out on opportunities to increase your dealership’s revenue, productivity, and – most importantly – customer satisfaction. After all, the last thing a customer […]

An effective customer experience for Millennials and Gen Z begins the moment they visit a website and continues even after they’ve made a purchase. These generations like to be kept in the loop, so traditional advertising methods, such as ads on a billboard, won’t be as effective as actually starting a conversation with them. While […]

  The RV market is changing – Millennials and Gen Z are entering the market in droves both as customers and dealership personnel. They make up the next generation of RV customers. According to a 2020 RVIA study, 22% of RV owners were between the ages of 18 and 34. Another study led by Go […]

Hiring the right Service Writer (or Service Advisor) can be tricky, given how sensitive their job is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after.   It’s an important job, and if mishandled, it […]

Data is a very broad term that encompasses every part of your dealership.   Merriam-Webster defines data as:   “Facts or information used usually to calculate, analyze, or plan something.” Meanwhile, “data mining” is defined as, “the practice of searching through large amounts of computerized data to find useful patterns or trends.”   If you’re […]

The RV industry has typically been a male-dominated one. But the times are changing and we’re seeing more women step into management roles at dealerships, manufacturers, dealer associations, and more. We teamed up with the RV Women’s Alliance to ask RV industry women for their insights on the state of the RV industry today and […]

Customer service is more important than ever.   With technician shortages, supply chain disruptions, and other challenges burdening the industry, customer service, teams are feeling the pressure to do more with less. What can RV dealers do to maintain (and even improve) service at their dealership to meet customer expectations?   We rounded up insights […]