Dealership Management

Navigating your dealership’s marketing strategy can feel a lot like navigating an area as wide and diverse as the open road or ocean. RVs, for instance, can be everything from a weekend camper’s cozy retreat to a luxury home on wheels for the committed road tripper. Marine products range from small dinghies perfect for peaceful […]

If you’re a dealership owner or manager looking to improve the skills and engagement of your employees, you may want to consider dealership peer-to-peer training. After all, the biggest asset a dealership has is its employees, and a strong, well-trained team is likely to be more engaged and invested in the success of the dealership. With […]

At IDS, women play an integral role in helping RV, trailer, and marine dealerships run their dealership management software efficiently and provide a seamless customer experience for them. From customer success coordinators to sales engineers and professional services directors, the women at IDS bring unique perspectives and skill sets to their roles. And they all […]

If you’re thinking about changing dealership management systems (DMS), you’re not alone. Many dealers realize that their manual processes or non-industry-specific software create inefficiencies and hold back growth. But switching your DMS can seem like an overwhelming task… so, when is the right time? Odds are, if you’re thinking about this issue, that’s a sign […]

With the summer coming to a close, RV and marine dealers tend to notice sales slowing down. But during the off-season sales, you don’t have to sit back and wait for things to get busy again. Instead, you can take steps to both grow sales and position your dealership for a stronger busy season next […]

Your dealership sells fun and adventure. Whether you’re serving someone looking to buy a boat for fishing trips or an RV for road trips, you’re helping customers lift stress and enjoy life. But as a dealership leader, you can’t always take that easygoing front-end sales approach to your back-end operations. The reality is that dealership […]

When’s the last time you evaluated the amount of time it takes to service a unit at your dealership? If you’re not tracking how long it takes, you may be missing out on opportunities to increase your dealership’s revenue, productivity, and – most importantly – customer satisfaction. After all, the last thing a customer wants […]

The representation of women in the Marine industry has increased significantly over the last decade on all fronts. There are more women today working in marine dealerships, more women involved in maritime trading and logistics associations, and more female customers as well. In fact, since the pandemic, women are driving the majority of the purchase […]

Hiring the right Service Writer (or Service Advisor) can be tricky, given how sensitive their job is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after. It’s an important job, and if mishandled, it can […]

Data is a very broad term that encompasses every part of your dealership. Merriam-Webster defines data as: “Facts or information used usually to calculate, analyze, or plan something.” Meanwhile, “data mining” is defined as, “the practice of searching through large amounts of computerized data to find useful patterns or trends.” If you’re using a dealership […]

The RV industry has typically been a male-dominated one. But the times are changing and we’re seeing more women step into management roles at dealerships, manufacturers, dealer associations, and more. We teamed up with the RV Women’s Alliance to ask RV industry women for their insights on the state of the RV industry today and […]

Like any other part of business growth, creating a consistently good customer experience at your dealership requires that you have a strategy. But before diving into the steps for defining a customer experience strategy, we need to debunk a couple of common customer experience myths. Click to jump to section: Busting Customer Experience Myths 1. […]