Fireside Chat With Customer Success Part 4: Customer Success Touch Points [Video]


In the fourth video in our Fireside Chats with Customer Success series, IDS Customer Success Executive Sara Gauthier shares the key touchpoints in a customer’s journey at your dealership, and what you can do to make your customer experience unforgettable.

Episode Highlights:

  • Your online experience
  • Your brick-and-mortar experience
  • Your hospitality
  • Your sales flow
  • Your wait time
  • Your post-sale experience

< Watch Previous Experience: Customer Success Tools

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