Fireside Chat With Customer Success Part 4: Customer Success Touch Points [Video]

In the fourth video in our Fireside Chats with Customer Success series, IDS Customer Success Executive Sara Gauthier shares the key touchpoints in a customer’s journey at your dealership, and what you can do to make your customer experience unforgettable.

Episode Highlights:

• Your online experience
• Your brick-and-mortar experience
• Your hospitality
• Your sales flow
• Your wait time
• Your post-sale experience

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