Fireside Chat with Customer Success Part 3: Customer Success Tools [Video]

 

In the third video in our Fireside Chats with Customer Success series, IDS Customer Success Executive Sara Gauthier shares some amazing customer success tools that every dealership business could benefit from using.

Episode Highlights:

  • The ideal customer profile
  • The customer success journey
  • Customer health score metrics
  • Calculating the net promoter score
  • Service automation tools

Download your free Customer Success Toolkit:

 

< Watch Previous Episode: Customer Retention Tips

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