Fireside Chat with Customer Success Part 1: Building an Effective Strategy [Video]


In this first episode, IDS Customer Success Executive Sara Gauthier will guide you through several questions & answers when it comes to building an effective customer success strategy at your dealership.


Episode Highlights:

  • What is customer success and how does it differ from customer service?
  • What does effective customer success look like?
  • How do you develop long-term relationships with customers?
  • The most important aspects of a customer success strategy

Watch Next: Customer Retention Tips >

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