Dealer Resources

Service advisors should be more than just managers of the technician’s time and communications between the dealership and the customer.  They should be your Service sales people.  For many dealerships, this requires a change in how they manage customers.  I find most Service Advisors take appointments by what tech time is available and schedule accordingly.  […]

Did you know that if you happen to misplace $100 worth of parts because you don’t have organized bins, it could take as much as $1,000-$1,200 worth of sales to make up the loss, since the dollars you make come in net profit? It’s time to take control once and for all and this 14-page […]

Established in 1992 by owner Ken Whiting, Outdoor Travel has grown to become a premier RV dealer in Canada’s Golden Horseshoe region.  Through good employees and good customer service, the Hamilton, ON, dealership has made great strides in both its service and customer relationship management to create the best possible experience for anyone who comes through the door. […]

A Service Writer’s Plan for Increased Success Presenter: Chuck Marzahn, RV Consultant Watch the webinar recording below and you will learn: – Key elements required to be a successful Service Writer. – 3 answers to every customer’s questions that easily gain your customer’s trust. – 4 vital pieces of customer service information to use so […]

In order to stay in business for 60 years, you need to establish core values in your dealership and know how to take care of your customers.  Through Excellence, Customer Delight, Integrity, Teamwork and having Fun, Tim Veurink and his staff have worked to make Veurinks’ RV Center a Top 50 dealer.  Located in Grand […]

To run the nation’s largest family-owned RV dealership, you need a dedicated Business Development Center equipped with a proven dealer management system.  The expansion of business combined with a rapidly-growing internet presence has created the need for a quicker turnaround time and follow-up process when it comes to handling customer requests.  In order for its […]

Recognized as a Top 50 Dealer by RV Business Magazine, Hilltop Trailer Sales has used 62 years of business expertise to build a loyal customer base in the Minneapolis/St. Paul area. In order to maintain a loyal customer base, Hilltop has added new technology to the business by upgrading from the original IDS Astra to G2 […]

Sun & Fun has come a long way to develop into the thriving RV business it is today. In 1972 Don Goedken was 21 and a poor college student trying to support a family, so he began working for Hawkeye Tent and Awning in Iowa City, IA.  The gentleman who owned the awning shop wanted […]