IDS Announces Upcoming CRM Webinar Hosted by Dealership Expert Marzahn and Special Guests Ketelsen RV and Wilkins RV

webinar-best-CRM-practices-200x250 v1Wake Forest, NC – February 10, 2015 – Integrated Dealer Systems (IDS), a leading dealer management software provider for the RV industry, has announced that dealership expert, Chuck Marzahn with host a Customer Relationship Management (CRM) webinar with special guests Jeremy Ketelsen of Ketelsen RV and Brian Wilkins of Wilkins RV.  The live discussion will take place on Tuesday, March 3rd at 1 p.m. (ET).

The webinar is designed for dealership owners who are looking to either implement or effectively utilize a CRM solution in order to improve customer and prospect communications.  Ketelsen and Wilkins are experienced CRM users and will share their personal experiences including:

–       How CRM directly ties into your marketing and sales process.

–       The proper way to implement CRM: Where to start and the keys to success.

–       The secret to keeping your customer communications consistent and relevant.  

Dealers can learn more and sign up for this free webinars by visiting /blog/live-discussion-ketelsen-rv-wilkins-rv-best-crm-practices.  


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About Integrated Dealer Systems:

Integrated Dealer Systems (IDS) delivers the most comprehensive set of tools for automating RV dealerships in one integrated dealer management system (DMS). From dealer-proven multi-store solutions, to affordable cloud solutions, IDS leverages nearly 30 years of RV industry knowledge and expertise to offer a single software solution that can meet the needs of any dealership, large or small.


About Chuck Marzahn:

Chuck Marzahn is a nationally recognized RV Industry expert.  He is considered by many to be an expert in the customary and usual practices of running a dealership from the perspective of ownership or from that of general manager. He is published and is recognized as the expert on the physical layout of the dealership facility. His expertise also includes fixed operations on the retail and wholesale level and he is frequently sought for facilitating strategic planning sessions.


About Ketelsen RV:

Ketelsen RV is a family-owned and operated business located in Hiawatha, IA.  In business since 1962, Ketelsen has gradually expanded into one of the largest dealerships in Iowa. For more information, visit


About Wilkins RV:

Wilkins RV is a third-generation family-owned dealership located in Bath, NY. The dealership has received numerous accolades including a Top 50 dealer distinction by RV Business Magazine. For more information on Wilkins RV visit