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IDS Partners with Kenect to Help Dealers Streamline Customer Texting

Kenect TextingWake Forest, NC, April 19, 2019Integrated Dealer Systems (IDS), a leading RV and marine dealership software provider, is excited to officially announce its integration with Kenect, a business texting platform that allows dealers to send and receive text messages from their existing business phone line.

This integration allows users of the IDS Astra G2 dealership management system to sync contacts from IDS to Kenect and vice versa as well as send their customers automated messages, including review requests and surveys.

Some of the biggest benefits of using Kenect include the ability to:

  • Attract and convert new customers via text messaging
  • Reduce phone traffic by up to 35% and eliminate customer wait times
  • Generate dozens of 5-star reviews each month to convert more prospects and sell more units
  • Schedule service appointments and send text reminders to reduce no-shows
  • Send photos, attachments and service updates via text message
  • Send automated messages triggered by events

This is an awesome tool to have,” said Chris Cousin, the Service Manager at Primeaux RV Superstore. “Reviews have increased, and we are able to communicate with our customers through text messaging. This is definitely making life easier. Customers are happier and more informed.”

The integration allows our customers to use Kenect seamlessly with IDS Astra G2,” said IDS General Manager Sean Raynor. “They no longer have to jump from one platform to another when managing their contacts, allowing them to communicate with their customers more efficiently.”

Dealers who want to learn more about Kenect and its integration with the IDS platform should contact their account manager. For additional details on IDS, please visit www.ids-astra.com.

About IDS

IDS (Integrated Dealer Systems) is one of the leading providers of complete software solutions for marine, RV and trailer dealerships. With over 10,000 software users in dealerships across North America, IDS has set the standard for quality and customer satisfaction for 30 years.

About Kenect

Kenect is a business texting platform that allows you to send and receive text messages from your existing business phone line. Kenect was founded by dealers and custom-made for the hundreds of dealerships already using the technology. The platform helps a dealership save time in service and parts, provide a greater customer experience, capture more inbound leads, and generate 5-Star reviews on Google and Facebook.  In addition to everything included in the Kenect platform, Kenect also has a full integration with IDS to make using texting in your dealership easier than ever before.  For additional information, please visit www.kenect.com, or send a text to 888.972.7422.

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