Customer Relationship Management

In order to stay in business for 60 years, you need to establish core values in your dealership and know how to take care of your customers.  Through Excellence, Customer Delight, Integrity, Teamwork and having Fun, Tim Veurink and his staff have worked to make Veurinks’ RV Center a Top 50 dealer.  Located in Grand […]

Recognized as a Top 50 Dealer by RV Business Magazine, Hilltop Trailer Sales has used 62 years of business expertise to build a loyal customer base in the Minneapolis/St. Paul area. In order to maintain a loyal customer base, Hilltop has added new technology to the business by upgrading from the original IDS Astra to G2 […]

Wilkins RV, recognized as an RV Business Magazine Top 50 dealer, has implemented IDS CRM for improved communication to its 12,000-plus contact base.  The Bath, NY, dealership sees great opportunity to communicate with its contacts consistently at a more affordable rate. “We spent a lot of money on direct mail, which is obviously very expensive,” […]

Wake Forest, NC – July 18, 2013 – RV Solutions, a San Diego family-owned RV dealership, is in the process of implementing Integrated Dealer Systems (IDS) Astra G2’s dealer management software into its business.  RV Solutions made the switch from ADP Lightspeed and is looking forward to the capabilities IDS provides to handle its rapidly […]

Recognized as the top Canadian dealership by Boating Industry’s Top 100 Dealers, Buckeye Marine, located in Bobcaygeon, ON, prides itself on more than 60 years of long-standing relationships in the boating community, giving back to the industry, and providing the best in customer service for the generations of customers who have walked through their doors. […]

Wake Forest, NC – July 9, 2013 – Buckeye Marine, recognized as the top Canadian dealership by Boating Industry’s Top 100 Dealers, is seeing significant improvements in its sales and customer service departments after adding Integrated Dealer Systems (IDS) CRM integration to its Astra dealer management software.  The Bobcaygeon, ON, dealership has been an IDS […]