IDS Customer Relationship Management

In order to stay in business for 60 years, you need to establish core values in your dealership and know how to take care of your customers.  Through Excellence, Customer Delight, Integrity, Teamwork and having Fun, Tim Veurink and his staff have worked to make Veurinks’ RV Center a Top 50 dealer.  Located in Grand […]

With Canada’s Anti-Spam Law (CASL) going into effect on July 1, 2014, it’s important that you start planning now to be compliant. If your dealership uses email marketing, the biggest change is that implied consent is no longer acceptable as long-term permission.  CASL allows implied consent for a two-year period and during that time, marketers […]

We’d like to invite all IDS customers who are attending the Priority RV Annual Meeting in Henderson, NV, to the Modena Room 1-2-3 on Thursday, April 10th at 11:50 a.m. IDS Director of Dealer Development, Grant Farrer, will give a 10-minute presentation focusing on the integration of IDS CRM into the Astra G2 product. Grant will discuss how the […]

In the latest edition of Boating Industry Magazine, IDS General Manager Sean Raynor highlights the recent technological advances made in Astra G2 and how it will impact current and future marine dealership owners and their employees in the years to come. “You’ve got a changing of the guard at the ownership level where it’s being […]

Recognized as a Top 50 Dealer by RV Business Magazine, Hilltop Trailer Sales has used 62 years of business expertise to build a loyal customer base in the Minneapolis/St. Paul area. In order to maintain a loyal customer base, Hilltop has added new technology to the business by upgrading from the original IDS Astra to G2 […]

Wilkins RV, recognized as an RV Business Magazine Top 50 dealer, has implemented IDS CRM for improved communication to its 12,000-plus contact base.  The Bath, NY, dealership sees great opportunity to communicate with its contacts consistently at a more affordable rate. “We spent a lot of money on direct mail, which is obviously very expensive,” […]

Recognized as the top Canadian dealership by Boating Industry’s Top 100 Dealers, Buckeye Marine, located in Bobcaygeon, ON, prides itself on more than 60 years of long-standing relationships in the boating community, giving back to the industry, and providing the best in customer service for the generations of customers who have walked through their doors. […]

Now that you’re in the heart of your busy season, do you feel confident that you know all of the customers who have come through your door and that your sales staff is following up with them properly? IDS CRM can eliminate the guesswork by helping you track all of your customer traffic and has a […]

IDS is pleased to welcome Marc Hertert as its new Inside Account Manager. Marc’s responsibilities are to assist IDS customers with new products and to work with them to determine the best solutions for their businesses. Marc’s area of expertise is focused around Astra CRM, IDS Astra G2, and associated IT requirements. Prior to working at IDS, […]

The IDS Astra CRM product includes several powerful features designed to help RV and Marine dealers maintain continuous contact with their customer base. One of the key elements in utilizing IDS Astra CRM properly is making sure you have your RV and Marine sales staff set up in your system correctly. Here are the steps that will assist you with setting […]