RV dealership

The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]

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Service writer

The Service Writer has one of the most important roles in your dealership. They are the face of your service department and no one interacts with more customers. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may […]

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Dealer management system determines winners

Do your key personnel in your dealership know what the score is, or even what it takes to win?  What I mean is, does your service salesperson or parts salesperson know what level of sales they need to make each month, week, or day?  Do they have a goal for average ticket sale, average labor […]

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An easy, and often overlooked, way to expand an email marketing program for your RV dealership is to include trigger-based email campaigns. Since these are activated by specific actions and the behaviour of your customers, your email marketing will be more relevant, more effective, and you’ll ultimately increase revenue. Defining Trigger-Based Messaging So what exactly […]

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How Much Money is Your Service Department Bringing in Versus Your Cost of Goods Sold? I have heard of all types of methods and names for measuring technician and service department productivity.  I really don’t care what you name it, but the real measure of productivity is: how much money my service department is bringing in […]

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Scott Motor Coach has used 30 years experience combined with IDS’ Dealer Management Software to educate its customer base and offer the very best in overall service.  Read on to see how CEO, Brad Scott continues to strive for excellence in his RV dealership… IDS: What do you consider to be the strengths of your RV business compared […]

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Check list for dealership software

Are you currently evaluating dealership software ?

Get a check list that will help you understand all the features you need to effectively
run each area of your dealership.