service writer

Featured Service Writer

Every person on your Marine or RV dealership team is important. But to customers, the Service Writer acts as your dealer’s ambassador, making them your service MVP. How confident they are in the face of customer questions strongly affects your brand as a whole. It sounds like a lot of pressure to put on one […]

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Interact with People in a Friendly Manner

Hiring the right Service Writer can be tricky, given how sensitive their job really is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after. It’s an important job, and if mishandled, it can have serious […]

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The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]

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How Summit RV Wins at Business Management Like a Major-League Team

As the company grew – they needed to play more like a team.
We sat down with James Bradley, second-generation owner of Summit RV, to learn their secrets.