Hiring the right Service Writer can be tricky, given how sensitive their job really is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after. It’s an important job, and if mishandled, it can have serious […]

As we’ve stated on numerous occasions, your Service Writer, by far, has one of the most important jobs at your dealership. That’s because they communicate with more customers in your dealership than anyone else. In fact, according to dealership industry expert Chuck Marzahn, your average Service Writer makes about 20 touches per day, which impressively, […]

We’re pleased to announce that our customer and Boating Industry’s Top-100 dealer – Strong’s Marine – remains of one of the fastest-growing multi-location boat and yacht dealers in Long Island, having achieved significant growth over the course of 2015, 2016 and 2017. Over the years, it has earned accolades such as the seventh spot on […]

What makes you or any other dealer successful? There are many answers to this question, but the simplest one is your longevity. If you are able to consistently weather storms like the economic downturn of 2008 and others, while remaining profitable, then you can safely consider yourself a successful dealer. However, the word “consistently” is […]

Did you know that Astra G2, our dealership management system, has played a significant role in helping Rocky Mountain RV & Marine grow into a successful 10-acre dealership with over 50 employees? In fact, according to Bob Scholl, the Assistant General Manager at Rocky Mountain, “about 40%” of the dealership’s success is due to our […]

It’s our pleasure to announce that one of our biggest customers and a two-time recipient of the RVBusiness Top 50 Dealer Award – Moix RV Supercenter – continues to transcend the boundaries of a typical business. When we asked the current owner, Michael Moix, as to what makes Moix RV more than just a business, […]

IDS is pleased to introduce Brit Connor as its new Business Development Representative. His primary role is to engage with prospects and determine their dealership needs and overall interest in a dealer management system.  Brit came to IDS as a recent graduate from Cornell College in Mount Vernon, IA, where he received a degree in […]

With websites, social media and internet reviews playing a larger role in what brings traffic into your business, dealers have to rely on more than just word of mouth to keep their customers engaged. In order to stay competitive, you need to offer something unique to your business that consumers can’t get from anywhere else […]

It’s no secret that in order to be a successful RV business, you must rely on bringing in new customers and keeping your current ones. On average, a customer will look to trade-in their RV every 3 to 4 years. With that active of a market, you need to make sure you maintain consistent communication […]

The service that you are able to offer to your customers is the lifeblood of your dealership. It builds trust with your customers and establishes your reputation. The majority of this responsibility falls on the shoulders of your Service Writer. Your Service Writer, by far, communicates with more customers in your dealership than anyone else. […]