Entrepreneurs in Silicon Valley and beyond still dream about the “killer app” but, what does it take to have a “killer business” in the dealer world? It is all about people. Justin Howard from Russel Marine in Central Alabama says, “It starts off from the top. You’ve got to have great management, and then the […]

The military saying “if you fail to plan, you plan to fail” is very true in the context of dealership inventory management. According to dealership consultant Jeff Sheets, many dealers are reluctant to plan ahead when it comes to their inventory, which means that it’s never quite as organized as it should be. As discussed […]

We are pleased to announce that Sean Raynor, the General Manager of Integrated Dealer Services (IDS), received the RVDA Chairman’s Service Award for his role in developing the Repair Event Cycle Time (RECT) reports. Tim Wegge, the owner of Burlington RV Superstore and now former RVDA chairman, presented the awards to Raynor and three other […]

After surveying multiple dealers across North America on what they consider to be their biggest challenges, dealership expert Michael Rees has seen the word “communication” come up quite often. In particular, many dealers seem to struggle with establishing communication among their employees and across multiple departments. The lack of proper communication can have an enormous […]

Most RV and marine dealers have about 100 out of 365 days to make most of their profits for the year. That’s what many of us refer to as the “busy season.” So, if for some reason you don’t sell enough units or parts during that time period, you can lose quite a bit of […]

Finding the right people to work at your dealership is often a tough and time-consuming undertaking. What’s even harder is understanding which employees you should keep and which ones you should let go. It’s easy to see your employees in black and white – hard-working people do their jobs well, while the lazy and incompetent […]

Despite the numerous technological advancements in dealer management software over the last 30 years, many RV, marine and trailer dealers don’t have an industry-specific, fully-integrated system for managing their business. The systems they do have tend to cover only a small portion of their business and are typically not made with their industry in mind. […]

Hiring the right Service Writer can be tricky, given how sensitive their job really is. After all, they are in contact with your customers more than anyone else, and it’s their responsibility to ensure that your customers’ equipment servicing needs are properly looked after. It’s an important job, and if mishandled, it can have serious […]

As we’ve stated on numerous occasions, your Service Writer, by far, has one of the most important jobs at your dealership. That’s because they communicate with more customers in your dealership than anyone else. In fact, according to dealership industry expert Chuck Marzahn, your average Service Writer makes about 20 touches per day, which impressively, […]

We’re pleased to announce that our customer and Boating Industry’s Top-100 dealer – Strong’s Marine – remains of one of the fastest-growing multi-location boat and yacht dealers in Long Island, having achieved significant growth over the course of 2015, 2016 and 2017. Over the years, it has earned accolades such as the seventh spot on […]