IDS Launches ServiceCRM, the First Service Communication Automation Tool of Its Kind

Wake Forest, NC, October 26, 2021– Integrated Dealer Systems (IDS), a leading RV, marine, and trailer dealership software provider, is excited to announce the launch of ServiceCRM – a first-of-its-kind tool that enables service teams to completely automate their customer communications so they can reduce their Repair Event Cycle Time (RECT). This tool will shape the way dealership service teams work moving forward.

Labor shortages and supply chain backlogs continue to put a strain on dealers. What’s more, the RV and marine industries are seeing younger generations entering the market, and these customers expect businesses to maintain frequent communication throughout the sales and service cycles. With many teams stretched thin, dealers need to find ways to cut down on manual tasks and increase efficiency, wherever possible.

ServiceCRM is a customer and internal communication platform with built-in intelligent automation tools designed specifically for service teams to orchestrate the management of their service departments workflow, while effortlessly keeping customers and internal stakeholders informed during the repair cycle. By giving service teams the power to take back those hours spent following up with customers, updating Work Orders, and tracking down information, ServiceCRM helps reduce dealership RECT to under 29 days.

Service departments can create new and improve upon efficiencies by leveraging their use of G2 to automatically trigger event specific activities, including:

  • Task creation
  • Internal email notifications
  • Customer text messages
  • Real-time task notifications to technicians on their mobile devices

“I am loving ServiceCRM. It makes follow-ups way easier,” says Steve Rondeau, Service Manager at Pleasureland Brainerd Budget Lot.

“IDS has a long history of providing solutions to help dealers run and manage their business. Now, the future of IDS is here with our introductory product for the Service360 web platform called ServiceCRM,” says Chris Buzny, Initiative Manager at IDS. “ServiceCRM is tightly integrated with the Astra G2 DMS, enhancing your service department’s ability to provide an unmatched customer service experience through task management, customer communication, and a robust rules engine, while also providing a detailed view into the repair event cycle for each of your Work Orders.”

“I believe you cannot have a great customer experience if you don’t have a great employee experience,” says Frank Tamburrini, General Manager at IDS. “ServiceCRM helps dealers tackle both those areas by making it easier for the service team to stay on top of their work and in turn, keep customers updated with personalized communications. It’s been great hearing about all the different ways our dealers are using ServiceCRM to improve those experiences. Their feedback has got our team thrilled in getting the next iterations out to them. Stay tuned!”

To learn more about how ServiceCRM can help reduce your dealership’s RECT, visit here.


About IDS

IDS (Integrated Dealer Systems) is one of the leading providers of complete software solutions for marine, RV, and trailer dealerships. With over 10,000 software users in dealerships across North America, IDS has set the standard for quality and customer satisfaction for 30 years.