Established in 1992 by owner Ken Whiting, Outdoor Travel has grown to become a premier RV dealer in Canada’s Golden Horseshoe region.  Through good employees and good customer service, the Hamilton, ON, dealership has made great strides in both its service and customer relationship management to create the best possible experience for anyone who comes through the door. […]

Your Service Writer, by far, communicates with more customers in your dealership than anyone else. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may only make 3 touches per day, which only equates to 768 touches per year. […]

In order to stay in business for 60 years, you need to establish core values in your dealership and know how to take care of your customers.  Through Excellence, Customer Delight, Integrity, Teamwork and having Fun, Tim Veurink and his staff have worked to make Veurinks’ RV Center a Top 50 dealer.  Located in Grand […]

Ketelsen began as small RV business in 1962 on the family farm when Johnny Ketelsen wanted a camper.  In order to get one at the right price he had to buy several. Johnny turned around and sold the remaining campers to his buddies and the business was born.  Now it’s one of Iowa’s largest RV […]

Celebrating its first year in business, Legacy RV Center includes everything you would expect from a full-scale RV dealer. The Salt Lake City dealership is  locally owned and backed by over 30 years of experience in the RV industry. Co-owner Troy Bradley knows first-hand what people want from an RV dealership – quality and value. […]

The Service Writer has one of the most important roles in your dealership. They are the face of your service department and no one interacts with more customers. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may […]

Sun & Fun has come a long way to develop into the thriving RV business it is today. In 1972 Don Goedken was 21 and a poor college student trying to support a family, so he began working for Hawkeye Tent and Awning in Iowa City, IA.  The gentleman who owned the awning shop wanted […]

Recognized as a Top 50 Dealer by RV Business Magazine, Hilltop Trailer Sales has used 62 years of business expertise to build a loyal customer base in the Minneapolis/St. Paul area. In order to maintain a loyal customer base, Hilltop has added new technology to the business by upgrading from the original IDS Astra to G2 […]

IDS is proud to recognize another employee who has earned a college degree with the help of the company’s tuition reimbursement program.  Software developer Jason Brock recently graduated from the University of Phoenix with a degree in Information Technology, majoring in Software Engineering.  What makes this achievement impressive is that Jason managed to complete his degree in […]

Once you’ve accurately counted and organized your inventory, it’s essential to set attainable goals that will allow you to gain control and plan for the future. Offer an incentive plan for your Parts Manager We’ve mentioned before that the main reason you probably aren’t keeping good tabs on your inventory is because it’s too time […]