Established in 1992 by owner Ken Whiting, Outdoor Travel has grown to become a premier RV dealer in Canada’s Golden Horseshoe region.  Through good employees and good customer service, the Hamilton, ON, dealership has made great strides in both its service and customer relationship management to create the best possible experience for anyone who comes through the door. […]

In order to stay in business for 60 years, you need to establish core values in your dealership and know how to take care of your customers.  Through Excellence, Customer Delight, Integrity, Teamwork and having Fun, Tim Veurink and his staff have worked to make Veurinks’ RV Center a Top 50 dealer.  Located in Grand […]

Guest post by Sarah Engel, Marketing Consultant at G.1440  I was talking with my boss earlier about billboards we see on our respective drives to work. That got us on the topic of our favorites, and he brought up one that, when he saw it, he felt was the best he’s ever seen. It featured […]

Have you hired a new employee recently and struggle to find the time and effort to properly educate them on the IDS system?  Do you find it difficult to do this while managing business during your busy time? To help get your new employees using IDS efficiently and productively we have developed remote training packages […]

Ketelsen began as small RV business in 1962 on the family farm when Johnny Ketelsen wanted a camper.  In order to get one at the right price he had to buy several. Johnny turned around and sold the remaining campers to his buddies and the business was born.  Now it’s one of Iowa’s largest RV […]

IDS is glad to welcome back long-time employee Kurt Vajgrt. Kurt previously worked 10 years with IDS and rejoined the team in January as a Customer Advocate in the professional services department. His primary job responsibilities include taking new clients live on the IDS software, upgrading current customers to Astra G2 and supporting new customers through the […]

Celebrating its first year in business, Legacy RV Center includes everything you would expect from a full-scale RV dealer. The Salt Lake City dealership is  locally owned and backed by over 30 years of experience in the RV industry. Co-owner Troy Bradley knows first-hand what people want from an RV dealership – quality and value. […]

The Service Writer has one of the most important roles in your dealership. They are the face of your service department and no one interacts with more customers. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may […]

Sun & Fun has come a long way to develop into the thriving RV business it is today. In 1972 Don Goedken was 21 and a poor college student trying to support a family, so he began working for Hawkeye Tent and Awning in Iowa City, IA.  The gentleman who owned the awning shop wanted […]

With Canada’s Anti-Spam Law (CASL) going into effect on July 1, 2014, it’s important that you start planning now to be compliant. If your dealership uses email marketing, the biggest change is that implied consent is no longer acceptable as long-term permission.  CASL allows implied consent for a two-year period and during that time, marketers […]