Outdoor Travel RV Dealer

Established in 1992 by owner Ken Whiting, Outdoor Travel has grown to become a premier RV dealer in Canada’s Golden Horseshoe region.  Through good employees and good customer service, the Hamilton, ON, dealership has made great strides in both its service and customer relationship management to create the best possible experience for anyone who comes through the door. […]

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Your Service Writer, by far, communicates with more customers in your dealership than anyone else. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may only make 3 touches per day, which only equates to 768 touches per year. […]

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Legacy RV Center

Celebrating its first year in business, Legacy RV Center includes everything you would expect from a full-scale RV dealer. The Salt Lake City dealership is  locally owned and backed by over 30 years of experience in the RV industry. Co-owner Troy Bradley knows first-hand what people want from an RV dealership – quality and value. […]

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Service writer

The Service Writer has one of the most important roles in your dealership. They are the face of your service department and no one interacts with more customers. To put it in perspective, if your Service Writer, on average, makes 20 touches per day, that’s 5,120 touches per year! In comparison, your sales rep may […]

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Jason Brock

IDS is proud to recognize another employee who has earned a college degree with the help of the company’s tuition reimbursement program.  Software developer Jason Brock recently graduated from the University of Phoenix with a degree in Information Technology, majoring in Software Engineering.  What makes this achievement impressive is that Jason managed to complete his degree in […]

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Inventory control goals

Once you’ve accurately counted and organized your inventory, it’s essential to set attainable goals that will allow you to gain control and plan for the future. Offer an incentive plan for your Parts Manager We’ve mentioned before that the main reason you probably aren’t keeping good tabs on your inventory is because it’s too time […]

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